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Michael Valera
Michael Valera at Hollywood Kia
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Michael Valera | Page 2

Service Advisor

Hollywood Kia

6011 Pembroke Rd
Hollywood, FL 33023

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4.3
230 Reviews
4.3

230 Reviews

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230 Reviews of Michael Valera

January 17, 2024

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Employee Rating

Nothing was fixed when I bought my car there to be repaired under a warranty... More

by roanzenobia
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Recommend Dealer
No
Helpful
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Jan 21, 2024

Hollywood Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Excellent service good service good people I’m very happy t ,y and all my friends will get Kia More

by ISAACARAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

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Jan 18, 2024

Hollywood Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia, Isaac, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

January 17, 2024

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My experience was great customer service was amazing overall very proud of my outcome. Very satisfied More

by TERRANCEYANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio

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Jan 18, 2024

Hollywood Kia responded

Thanks, Terrance, for sharing about your experience with Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

January 17, 2024

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Service Rep Michael was very helpful with extended warranty repairs. He kept me informed throughout. More

by JGLAPJR
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 18, 2024

Hollywood Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Hollywood Kia, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Hollywood Kia is the best. Really great customer service. Top notch! We have purchased ate 3rd Kia More

by SUSAN.J.ACUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio

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Jan 18, 2024

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susan, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

The service department is a disaster. They clearly don't care about their customers. I will not purchse my new car with that dealership because of their service department... More

by SFG
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jan 19, 2024

Hollywood Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Great dealership, friendly, nice, caring, & they work with you no matter what definitely recommend to friends. More

by KENNETH.CHARLOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio

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Jan 18, 2024

Hollywood Kia responded

Thanks for sharing about your experience with Hollywood Kia. We appreciate your business, Kenneth, and hope to see you again soon! wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Every thing was perfect. Right on time and very thoughtful. Would recommend. I am very satisfied More

by LAVALLE.DIEGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio

Helpful
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Jan 18, 2024

Hollywood Kia responded

It has been a pleasure serving you, Diego. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hollywood Kia, we look forward to having you as a valued customer for many years to come! wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Service was professional and done in a timely manner Everyone was polite and friendly. Thank you More

by GLENNBORTNICK
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Mitchell Loszynski, Christopher Lopez, Garfield Simpson, Alain Ruiz, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio

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Jan 18, 2024

Hollywood Kia responded

Glenn, thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

January 17, 2024

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Employee Rating

Service is horrible they don’t care if you bought a car and spend 5k or 100k they will treat you just as bad nothing gets done your vehicle will be your problem alone the warranty’s you purchase laugh out More

by Camilagarcia100221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Lopez, Garfield Simpson, Alain Ruiz, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio

Helpful
Report | Print
Jan 19, 2024

Hollywood Kia responded

We're sorry to hear about your experience, Carmila, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

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