First service appointment on our HRV Sport was excellent.
I was brought into the service bay immediately & I chilled in the lovely guest area. All normal maintenance & one small molding issue were completed
I was brought into the service bay immediately & I chilled in the lovely guest area. All normal maintenance & one small molding issue were completed promptly in about 45-50 minutes & the car looked like new. Great job! Very pleased!
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by CHARLESBBERNHARD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Very nice lady that welcomed me to the guest waiting area.
Oct 20, 2023 -
Shottenkirk Honda of Huntsville responded
CHARLESBBERNHARD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
On time.
Cost as quoted. Clean dealership with a wonderful waiting area. Very friendly staff.
Cost as quoted. Clean dealership with a wonderful waiting area. Very friendly staff.
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by VICTORCAMPBELL1
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2023 -
Shottenkirk Honda of Huntsville responded
VICTORCAMPBELL1, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda of Huntsville!
Helpful making an appointment.
Helpful with the checkin, updating and ordering the part overnight, Positive experience .
Helpful with the checkin, updating and ordering the part overnight, Positive experience .
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by BOBANDJEN0
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2023 -
Shottenkirk Honda of Huntsville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
I purchased a 2017 Honda Pilot for $22,000 on 9/16.
On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul
On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice.
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by jasonkimbrell
Service Price Transparency
Oct 11, 2023 -
Shottenkirk Honda of Huntsville responded
On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 256-784-1132 at your convenience.
Type of service request documented in system.
Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry,
Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, just disappointed.
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by CANTRELL23.JOHN
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2023 -
Shottenkirk Honda of Huntsville responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, John, feel free to contact us at your convenience.
Everyone was nice and easy to talk to and deal with.
The work was done in a quick and efficient manner.
The work was done in a quick and efficient manner.
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by COTTONHOME2018
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2023 -
Shottenkirk Honda of Huntsville responded
COTTONHOME2018, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda of Huntsville in the future!
Efficient and friendly.
Hassle free service experience. Glad we have this dealership in Huntsville. Highly recommended!
Hassle free service experience. Glad we have this dealership in Huntsville. Highly recommended!
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by timbeamsrv
Verified Customer
Verified Customer
Oct 04, 2023 -
Shottenkirk Honda of Huntsville responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Clean and fast.
Advisors are always helpful and prepared. The service shop makes sure to get you your vehicle back quickly.
Advisors are always helpful and prepared. The service shop makes sure to get you your vehicle back quickly.
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by MACIE225
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2023 -
Shottenkirk Honda of Huntsville responded
MACIE225, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Service department did a very good job.
It was fast and professional, and the waiting area was extremely clean.
It was fast and professional, and the waiting area was extremely clean.
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by DRKELLEY
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2023 -
Shottenkirk Honda of Huntsville responded
DRKELLEY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Prompt to help, efficient work, always thorough.
Service provider walks customer through each step of the services rendered that day.
Service provider walks customer through each step of the services rendered that day.
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by FLRDH
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kevin Duffy
Sep 22, 2023 -
Shottenkirk Honda of Huntsville responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!