Morgan Anderson

Buying experience was an extreme kind of worst with koons !! Never recomend to get trap in the web of koons names !! From sales to finance all bluff !! Just utmost for their own interest !! !! Never recomend to get trap in the web of koons names !! From sales to finance all bluff !! Just utmost for their own interest !! More

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I purchased a Hyundai Santa Fe from Morgan Anderson recently and the Customer Service was less than stellar. I recently relocated to Maryland, so I was in need of an auto mobile transportation to work. recently and the Customer Service was less than stellar. I recently relocated to Maryland, so I was in need of an auto mobile transportation to work. I teach at the elementary school level. The night I went to finalize my purchase she was unavailable, and everything was great. The Finance person Josh was great to work with. He explained in detail the maintenance program and why i should purchase. A week passed and I heard nothing from Morgan. Not even a thank you note or card. Then last week Thursday, I got a call indicating they had been calling me to verify my employment and they were in the process of moving forward to reposes my car. I indicated to her that I did not get a call and I was unaware of what was being requested. She then indicated that I was lying because they had been trying to get in touch with me for several weeks. Note that this was the second week that I had the car. She then told me to talk to Josh and hung up abruptly. I spoke to Josh, and he indicated that the bank was trying to get in touch with my employer. I checked with my principal and VP and they did not get any email or phone call from the bank. I then called Megan to explain what was happening, she abruptly the phone and said go call Josh. I had a 10K deposit on the vehicle that I purchased, Megan as the sales rep was rewarded for this sale. Her behavior was unprofessional and rude, this has been an unforgettable experience, to be disrespected at a place of business where I spent my hard-earned money is a hard pill to swallow. I also learned from Josh that they had fat fingered my principal's email address incorrect email address. I spoke to her GM and am still waiting on his response and her apology but since neither is forth coming, I will make sure that everyone is aware of her unprofessional behavior. My rating is actually a zero but that is not an option. More

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Excellent experience at Koons White Marsh. Morgan is wonderful to work with. Professional, knowledgeable and friendly. Morgan is wonderful to work with. Professional, knowledgeable and friendly. More

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From the start to walking out the door with my new Silverado Morgan and the team at Koons provided an excellent buying experience Silverado Morgan and the team at Koons provided an excellent buying experience More

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Very pleasant and informative employees working at Koons White Marsh. Would recommend them very highly. My new Chevy is even being delivered to my home 😁 White Marsh. Would recommend them very highly. My new Chevy is even being delivered to my home 😁 More

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The dealership was great. Would recommend to family and friends. This was my second purchase and will purchase there again. Morgan was great and very helpful. Would recommend to family and friends. This was my second purchase and will purchase there again. Morgan was great and very helpful. More

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I recently found and then purchased a new truck with a truck trade in. My experience both with Morgan and Jerry was by far my best experience with any car dealership in the 30 plus vehicles I’ve purchased truck trade in. My experience both with Morgan and Jerry was by far my best experience with any car dealership in the 30 plus vehicles I’ve purchased over 40+ years. Everyone at the dealership made us feel like friends and not just customers. I highly recommend Morgan and the dealership to all. More

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Morgan is friendly & knowledgeable. It was easy & fun shopping for my new/used car! She listened to what I needed, then found several solutions in budget. She even followed up with several questions afte shopping for my new/used car! She listened to what I needed, then found several solutions in budget. She even followed up with several questions after I purchased. Highly recommend working with Morgan. More

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As a nurse, was disappointed that they were not adhering to Covid guidelines of social distancing, cleaning surfaces, or mask coverings. Staff rude and disrespectful. to Covid guidelines of social distancing, cleaning surfaces, or mask coverings. Staff rude and disrespectful. More

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My husband and I were looking to trade in a Cruze and were looking to buy an Equinox. We filled out the financing application online and Morgan contacted me that evening. She made sure the vehicle had wh were looking to buy an Equinox. We filled out the financing application online and Morgan contacted me that evening. She made sure the vehicle had what we were looking for, and finance called me the next day to work out payments. From start to finish, Morgan did an amazing job. She was so helpful with everything, and answered all of the questions that we had. We will definitely be back to purchase my husbands truck in a few years. More

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