Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Parker Sereno
Refer Me
18 Reviews
18 Reviews
Write a Review
18 Reviews of Parker Sereno
August 19, 2023
Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to assess a minor problem, replace some switches (recall) and get an oil change. Not happy and definitely not satisfied. More
by HIItsme
Other Employees Tagged: Brien Martin
Helpful 
August 03, 2023
Service was horrible, Service Manager never returned phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and communicaton was horrible. Appreciate them taking care of the bill but didnt appreciate being told to never return to Suburban again. I have owned Fords for over 20 years but no more! Good bye Ford Never again, 2 explorers , 2 engines sounds like your problem More
by renlauder
Other Employees Tagged: Service Manager
July 13, 2023
Service is great got an oil change nice and quick would recommend to more people. Thanks recommend to more people. Thanks More
by Mustang
Other Employees Tagged: Aaren Bates
July 05, 2023
Made an appointment with Parker over the phone. Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because the car was a limited edition Mustang Shelby he made sure parking cones were put around the car nightly. When the car was finished he offered to drive it to my house. Both Suburban and Parker get a 5 star from me Thanks Ron L. More
by Ron lipson
June 28, 2023
This is shocking to me but I just receive some outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno for the best experience I have ever had at Suburban Ford of Waterford. As soon as I drove up for service I was greeted by a young man with such a good attitude. It appears Suburban Ford of Waterford has hired some new young people that are anxious to take care of their customers. Great customer service makes me want to come back! Thank you again Alan Sereno and team! More
by smithjro
May 14, 2023
Suburban Ford of Waterford had our Transit Connect in their shop for almost 4 months for a warranty job. Parker was awful at staying in touch, would not return calls and messages, and we were provided wi their shop for almost 4 months for a warranty job. Parker was awful at staying in touch, would not return calls and messages, and we were provided with mixed information about parts arriving/timelines when other associates tried to cover for him. Very unprofessional. Do yourself a favor and go to another dealer for service. More
by Highlandsupply1415
May 13, 2023
No appointment drive up service at 9:30am. Prompt professional attention. 6k 24 point check-up, oil chg, tire rotation and wash done in 1.5 hrs. I waited. Customer wait areas comfortable - cof Prompt professional attention. 6k 24 point check-up, oil chg, tire rotation and wash done in 1.5 hrs. I waited. Customer wait areas comfortable - coffee and drink available. More
by andy0850
May 13, 2023
Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More
by Lex Luthur
Other Employees Tagged: Dana "D.J." Waxler, Laurie Moses, Lou Stoll, Bill Sommer, Mark Rydman, Steve Scarpaci, Roland Hayes, Brien Martin, Curtis Comstock
April 21, 2023
Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped are met. The employees all asked if I needed anything and made sure I had been helped More
by Tstone220
Other Employees Tagged: Dana "D.J." Waxler, Brien Martin, Aaren Bates
April 14, 2023
This dealership is exceptional in salesmanship and service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and sat service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and satisfy their customers needs. Suburban Ford of Waterford will always be our dealership. More
by afran
Other Employees Tagged: Dana "D.J." Waxler
Dealership Inventory (1099 Vehicles)
