Phil Gagliardi | Page 3

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with the entire process and that our team provided professional, friendly, and easy-to-work-with service. It's great to know that your car was ready as promised and looked brand new after cleaning. We appreciate your recommendation to friends and family. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff's friendliness and efficiency made your visit enjoyable. Your feedback is greatly appreciated. If you ever have more comments or if there's anything specific you'd like to highlight, please don't hesitate to let us know. We value your recommendation and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you've consistently had a pleasant time getting work done at Wally's Nissan of Latham. Your loyalty and feedback are greatly appreciated. If you ever have any specific comments or suggestions on how we can continue to provide excellent service, please feel free to let us know. We value your continued trust and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you bringing your experience to our attention. We're genuinely sorry to learn about the challenges you faced during your recent visit to Wally's Nissan of Latham. Your feedback highlights concerns about our service recommendations and the communication regarding your vehicle's condition. We understand that it can be frustrating to receive recommendations that may not align with your expectations or the manufacturer's guidelines. We take your concerns seriously and want to assure you that we are committed to addressing them. To provide a more accurate response, could you please provide additional details or specifics about the concerns you've mentioned in your review? This will help us better understand the situation and take appropriate steps to improve our services. Thank you for bringing this to our attention. We value your feedback and look forward to the opportunity to address your concerns. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello Jackothe3rd, We appreciate you sharing your recent experience with us. We apologize for any inconvenience you've encountered. Your feedback is valuable, and we would like to learn more about your specific concerns to address them appropriately. Please feel free to contact our service team at (518) 247-6531 so that we can better understand your situation and work towards a resolution. Thank you for bringing this to our attention. Best regards, The Team at Wally's Nissan of Latham