Randall Cates
Randall Cates at Riata Ford
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Randall Cates | Page 4

Service Director

Riata Ford

10507 US-290
Manor, TX 78653

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4.8
41 Reviews
4.8

41 Reviews

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41 Reviews of Randall Cates

January 10, 2023

Dealership Rating
Employee Rating

The Riata ford service team and quick lane always take care of me and my vehicles like I’m family More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya, Heidi Rowling, Joe da man Vanek

Jan 11, 2023

Riata Ford responded

We appreciate your time and your feedback for our service group. They are among the top in the state, and pride themselves on fixing the issue the right way the first time. We appreciate your business and thanks for your rating.

January 04, 2023

Dealership Rating
Employee Rating

The team at Riata Ford always goes above and beyond to make sure our experience is top notch. More

by DRHELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks , Kevin Hopper

November 16, 2022

Dealership Rating
Employee Rating

A amazing dealership with a family like feel and some of the best Service advisors. Joe took care of me with ease and updated me every step of the way. I recommend everybody to visit Riata Ford and the whol More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marri Stokes, John Henry, JD Brooks, Dorothy Metcalf , Chris Amaya, Ryan Fisher, Heidi Rowling, Kevin Wood, Joe Vanek

Nov 16, 2022

Riata Ford responded

Thanks for your positive feedback on your visit to Riata's service team. They are heads above most shops in the area, and are considerate with their customers. We appreciate your business, and your recommendation.

November 10, 2022

Dealership Rating
Employee Rating

Good customer with excellent technical skills my maintenance with completed within within five business days. More

by JM5209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks , Chris Amaya, Lennis (Delores) Cassanova, Mike Jones

Nov 11, 2022

Riata Ford responded

Our service team at Riata Ford is among the best in the state, and they work diligently to get it right the first time. Your time is important, and we appreciate the time for you to write your review. We look forward to any future service needs you may have, and thanks for the five star rating.

September 21, 2022

Dealership Rating
Employee Rating

Great and friendly as always. Quick, polite, efficient, friendly, will always be my location of choice. More

by DMETCALF31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya, Heidi Rowling

September 20, 2022

Dealership Rating
Employee Rating

I love it there I feel at home advisor Chris and JD are great and Randall boss is always alert to make sure they're doing their job from front desk girls to the guy that brings back my car o never have any More

by SAULGARCIA04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks , Chris Amaya

September 09, 2022

Dealership Rating
Employee Rating

Awesome customer service all the time can’t complain I don’t have any issues or anything bad to say about my experience More

by charleswaldon731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks

August 25, 2022

Dealership Rating
Employee Rating

Heidi was my service advisor and she was AWESOME! She informed me of all services needed and kept me up to date on the status of my repairs throughout the entire process! Kudos for her great communic More

by whomikejones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heidi Rowling

August 05, 2022

Dealership Rating
Employee Rating

I didn't want to do this review but this case is deserving of one. There were employees who were courteous, considerate, kind and helpful individually and for that I'm grateful but collectively as a More

by CHARLITASAMUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Jackson, Henry Smith, JD Brooks , Kevin Wood

June 29, 2022

Dealership Rating
Employee Rating

I’m so happy with my Ford, with the great service, with my agent you guys are amazing More

by GISELABRENES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Henry, Dorothy Metcalf , Chris Amaya, Ryan Fisher, Lauren Newman, Melinda Rhea, Kevin Wood, Ajay malani

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