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Randy Kawanna
Randy Kawanna at Southlake Nissan
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Randy Kawanna | Page 2

Nissan Service Manager

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
779 Reviews

I have been in the automotive industry for 34 years, from East Chicago, In and now reside in Crown Point, In, love all animals, enjoy motorcycle riding, fishing, love football.

Dealership Experience

20 yrs, 3 mos

Industry Experience

36 yrs, 11 mos

Languages Spoken

English English

4.7

779 Reviews

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779 Reviews of Randy Kawanna

February 11, 2024

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Employee Rating

I tool my 22 altima in 5 times for the same problem (seat heaters) they work less now than before they touched it . And now they will no longer return my messages . Absolutely love the car just wish the loca More

by JEREMYKARAGEORGE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Jensen

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Feb 12, 2024

Southlake Nissan responded

Hi Jeremy, We are sorry to hear about your recent experience with our Nissan Service Department. We strive for 100% customer satisfaction, and we would like to have the chance to improve your experience. Look out for a call from Brian Jenson, as he will contact you today to resolve this issue. Thank you, and have a great day.

February 10, 2024

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Employee Rating

Nate Brian Randy are the best. They are always happy to help. If you purchase a vehicle here, do yourself a favor and purchase the warranties-specifically the electronic warranty. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Holliday, Brian Jensen

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Feb 12, 2024

Southlake Nissan responded

Hi Bonnie, Thank you for your kind words! We're thrilled to hear that Nate, Brian, and Randy provided you with excellent service. Your recommendation of purchasing warranties, especially the electronic warranty, is appreciated. We're here to assist you whenever you need us. Thanks for choosing Southlake for your vehicle needs! Have a great day.

January 31, 2024

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The service shop is very persistent to get it done correctly. One of the service representatives Nathan Holiday was very helpful helped me understand the whole process. Someone that all service reps s More

by gavin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Jan 31, 2024

Southlake Nissan responded

Hi Gavin, Thank you for sharing your experience! We're pleased to hear that our service department is persistent in ensuring the job is done correctly. Nathan is a valuable member of our team, and we're delighted to know that he was very helpful in guiding you through the process. We appreciate your feedback, and if you ever have more questions or need assistance in the future, feel free to reach out. Safe travels!

January 29, 2024

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Dixie was very helpful. She gave me hope when everyone turned me down. I will never forget what you've done for me Dixie. If you want the best ask for Dixie. More

by elishaarmstead1234
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Dakota Pineda, Jenna Volikas, Micheal Arizmendi, Nathan Holliday, Nicholas Barrett, Carlos Maldonado, Brian Jensen , Micah Pruett

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Jan 29, 2024

Southlake Nissan responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Dixie could assist you and provide hope when you needed it most. We appreciate your kind words, and we'll be sure to pass along your gratitude to Dixie. If you ever have further needs or questions, don't hesitate to reach out. We're here for you, and we look forward to serving you again in the future!

January 28, 2024

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Every time we come in The service department it’s quick and easy they’re always great ! Nate was fast and very reliable ! More

by kiaraellis18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Holliday, Nicholas Barrett, Carlos Maldonado, Brian Jensen

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Jan 29, 2024

Southlake Nissan responded

Hi, thank you for your positive feedback! It's fantastic to hear that your experiences in our service department have consistently been quick and easy. We're pleased to know that Nate provided fast and reliable service. Thank you for choosing Southlake Nissan, and if you ever have more service needs or questions, feel free to reach out. Have a great day!

January 26, 2024

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Nick was great! Very professional, knowledgeable and ready to help. He took care of everything I needed with ease. Look forward to coming again! More

by matteorivas21
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Holliday, Nicholas Barrett, Carlos Maldonado, Brian Jensen

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Jan 26, 2024

Southlake Nissan responded

Hi, Thank you for your positive feedback! We're thrilled to hear that Nick provided you with professional and knowledgeable service. We appreciate your business and look forward to serving you again. If you have any further needs or questions, feel free to reach out.

January 25, 2024

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The service department is so awesome! Always so helpful, efficient, and informative throughout the whole process! Grateful to have such a great service department to go through! More

by marguadalupe
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Chip, Keeten Rippy, Nicholas Barrett, Carlos Maldonado, Brian Jensen

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Jan 25, 2024

Southlake Nissan responded

Hi marguadalupe, Thank you for your kind words! We're delighted to hear that you had an awesome experience with our service department. We strive to be helpful, efficient, and informative, and we're grateful for the opportunity to serve you. If you ever have questions or concerns, feel free to reach out. We appreciate your feedback and look forward to assisting you again in the future!

January 10, 2024

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Incredible customer service. You can easily tell that the service department cares deeply about your needs! I have never felt sold by this team of professionals. I will not ta More

by Kamodeo98
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Will Broughton, Greg Chip, Audrey Love, Dakota Pineda, Jenna Volikas, Keeten Rippy , Alyssa Mariconda, Micah Pruett

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Jan 11, 2024

Southlake Nissan responded

Hi Kevin, thank you for the kind words! We're delighted to know that you had an incredible experience with our service department. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need assistance in the future, feel free to reach out. Safe travels, and we look forward to serving you again!

January 06, 2024

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Randy Kwana is the best Service Manager hands down! I purchased many vehicles over many years due to him. More

by pennypen1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Will Broughton, Greg Chip

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Jan 08, 2024

Southlake Nissan responded

Hi pennypen1062, Randy is indeed pretty great! Thank you for the wonderful 5-star review. We greatly appreciate you being a loyal customer to us for many years! If you every need anything in the future please don't hesitate to reach out! Have an amazing day!

December 29, 2023

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Employee Rating

Went for check up, oil change/rotation came home with backup light still out. Called and still no call back. Sadly I've bought 2 cars from them, I really feel used! More

by Hugsfromheaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Dec 29, 2023

Southlake Nissan responded

Hugsfromheaven, we are sorry to hear about your recent experience with our Southlake Nissan Service Department. If you could please call Randy our ( Nissan Service Manager) (219) 947-1600 or email (randyk@southlakemail.com). We strive for 100% customer satisfaction here at Southlake Nissan. We would like to get your issue taken care of, and turn your experience around! Have a great day!

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