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Rebecca Banks
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36 Reviews
36 Reviews
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36 Reviews of Rebecca Banks
November 27, 2023
Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More
by courtney a
Other Employees Tagged: Hank Lamson, Nate Ferris, Zach Piotrowski, Brian Snowden, Kyle Eddy
Helpful 
November 17, 2023
The last 2 visits I've had to get an oil change & other work on my Sportage have not been good. Have been told it would take less than half the time it did & no one kept me informed of anything! It seemed work on my Sportage have not been good. Have been told it would take less than half the time it did & no one kept me informed of anything! It seemed that they were overly busy & I was not important at all! And the worst if all, they did NOT fix the problem!!! More
by bischoffkim4
Other Employees Tagged: Mick
November 16, 2023
A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you Very friendly, fast and professional. Thank you More
by go_wvu1975
Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Ross, Michael Lindner, Brian Snowden, Kyle Eddy
November 15, 2023
Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! recall on my car was fixed would definitely recommend!! More
by luvbrittany
Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Ross, Michael Lindner, Brian Snowden, Kyle Eddy
November 15, 2023
They got me in quickly. Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will go back again. More
by jwagenlander
Other Employees Tagged: Erica Hughes, Zach Piotrowski
