Dealership Experience
7 yrs, 7 mos
Industry Experience
35 yrs, 3 mos
Languages Spoken
English
185 Reviews
Write a Review185 Reviews of Regina Krauza
July 13, 2017
I am a happy Smythe customer Tom Nolfi was very helpful, prompt and courteous. I enjoyed working with him. I love my Volvo. I would go back to Smythe to buy another Volvo! Tom Nolfi was very helpful, prompt and courteous. I enjoyed working with him. I love my Volvo. I would go back to Smythe to buy another Volvo! More
Other Employees Tagged: Kevin Flanagan, Paul Leary , Rob Simon, Kevin Bergeron, Tom Nolfi
June 29, 2017
Service people great, car not so much I've had several problems with my new 2017 XC90 and needed to visit service on numerous occasions. They fixed the issues and seemed genuine in helping I've had several problems with my new 2017 XC90 and needed to visit service on numerous occasions. They fixed the issues and seemed genuine in helping, but many of the problems came back. I was told it was software issues. Regina went out of her way to help several times. It's nice to feel like you care and you're not just a number. This would be a 5 star review if I had been told the first time there may be updates needed again in the future. You don't buy a $60k car and expect anything needing work, but this is a service review and not the car. So service was friendly and helpful. My only problem is that I think they should let me know when there are updates rather than waiting for me to call them with another problem. Other good things is they clean the car, and if I can't get there they pick up/drop off. More
Other Employees Tagged: Kevin Flanagan, Tina Dewald, Dina Thomson
June 27, 2017
Above and Beyond Our family cannot be happier with the way things turned out with our new Volvo XC60. It is truly a beautiful car and a great experience with Smythe V Our family cannot be happier with the way things turned out with our new Volvo XC60. It is truly a beautiful car and a great experience with Smythe Volvo. We feel good allowing our daughter to drive it due to Volvo’s well earned reputation for excellence and safety. Smythe Volvo went through tremendous lengths to handle a very stressful situation (not caused by them) and they have earned our trust. We can’t thank them enough for the hard work, and it paid off. A special thanks goes to Regina in the service department for all of her diligence and PATIENCE with us as we went through this process. She is a special person. More
Other Employees Tagged: Kevin Flanagan, Kyle Jackson
June 23, 2017
Amazing customer service I came in with a recurring problem in my new XC90 and left with the problem fixed plus a HUGE positive surprise from the service department. Regina a I came in with a recurring problem in my new XC90 and left with the problem fixed plus a HUGE positive surprise from the service department. Regina and Dennis took care of me, to accommodate me for the inconvenience of having to bring my new car in twice within a few weeks, for the same problem. I have always had a positive experience, both in the sales and service departments, at Smythe Volvo, but Regina went out of her way to make sure I was taken care of and left as a happy customer. I highly recommend Smythe Volvo if you are looking for a friendly, reliable dealership. THANK YOU, THANK YOU, THANK YOU!!! More
Other Employees Tagged: Dennis Jeffers
June 20, 2017
Fantastic experience! Highly recommend SMYTHE Volvo! I love my SMYTHE Volvo! This fantastic group of people made it happen for me. This car buying experience can't be topped. THANK YOU! I love my SMYTHE Volvo! This fantastic group of people made it happen for me. This car buying experience can't be topped. THANK YOU! More
Other Employees Tagged: Kevin Flanagan , Bob Montgomery, Robert Steiman
May 15, 2017
Very happy customer I chose this dealership, which is not the closest one to me, for my first service on my new Volvo after reading reviews. I was greeted very nicely by I chose this dealership, which is not the closest one to me, for my first service on my new Volvo after reading reviews. I was greeted very nicely by Dina and Regina, and the service was impeccable - they worked very quickly and efficiently, and explained the process to me well. The waiting room was well maintained, and all of the staff members I encountered were polite and helpful. More
Other Employees Tagged: Dina Thomson
May 13, 2017
Professional, kind, knowledgeable, class act I cant say enough about Smythe Volvo. Even though I bought a used Volkswagen, they still went out of there way to make sure I was happy. The professio I cant say enough about Smythe Volvo. Even though I bought a used Volkswagen, they still went out of there way to make sure I was happy. The professionalism, friendliness and knowledge were amazing. From each person I dealt with, not just Bob Cerza. I wish every purchase experience could be like this. The owner sets high standards and his staff effortlessly meets them. I wont go to any other place in the future! More
Other Employees Tagged: Kevin Flanagan, Tom Coward, Bob Cerza
March 26, 2017
Superior Customer Service The service department at Symthe Volvo in Summit has Superior Customer service. It starts at the top with the manager of the service department. The service department at Symthe Volvo in Summit has Superior Customer service. It starts at the top with the manager of the service department. She understands the customers needs and delivers. The serice advisort that I deal with is Tom Coward. He provides text book Excellent Customer service. He make sure that I am fully informed and always proves to me that he has my best interest in mind. Congratulations to Tom Coward and evryone at the service department at Smthe Volvo in Summit. You show true integrity and concern for your customers. This is a very rare and seldom seen quality into auto dealerships, and for that matter in any business.. You have earned me as a life long Volvo Customer at Smthe. More
Other Employees Tagged: Tom Coward , Tony Plesh
March 10, 2017
Excellent service department Dina Thomson and Regina Krauza work in the service department of Smythe Volvo. They are both courteous, professional, and take pride in their work. My Dina Thomson and Regina Krauza work in the service department of Smythe Volvo. They are both courteous, professional, and take pride in their work. My experience with the Smythe service department was second to none because of their dedication to customer satisfaction and the Volvo Corporation. More
Other Employees Tagged: Dina Thomson
February 20, 2017
SPECTACULAR! This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They trea This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They treat me and my family as if we were family. More
Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald , Tim Cotter, Dennis Jeffers