Robert Jacob | Page 2

I bought a 2012 Ford Escape two weeks ago. We were running a bit late for our appointment, but Ben was ready for us and got us into test-drive mode quickly. He was super helpful and responsive to our running a bit late for our appointment, but Ben was ready for us and got us into test-drive mode quickly. He was super helpful and responsive to our detailing requests. Having never bought from a dealership before, I couldn't be happier with my experience with Schaumburg Toyota. The amount of resale shop work done, the attention to detail and the financial wrap-up time were appreciated! More

Helpful 0

Report | Print

Horrible customer service. The Finance Manager and Director were extremely rude to me and disrespectful. Both represent lack of customer service skills, people skills, diplomacy The Finance Manager and Director were extremely rude to me and disrespectful. Both represent lack of customer service skills, people skills, diplomacy and lack of professionalism. Very sad. More

Helpful 0

Report | Print

Beautiful dealership! Bought a Supra and could not be happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. More

Helpful 3

Report | Print

Schaumburg Toyota My wife & I bought a 2020 Toyota Tundra from Schaumburg Toyota.. Considering all that is going on with Covid-19, Geo and Dan in sales were great with My wife & I bought a 2020 Toyota Tundra from Schaumburg Toyota.. Considering all that is going on with Covid-19, Geo and Dan in sales were great with helping us decide on the right vehicle. They answered all our questions promptly and were very eager to show us all the Tundra has to offer. Schaumburg Toyota gave us a fair allowance for our trade (Ford F-150.) Robert in finance was very understanding in helping us have the paperwork prepared in the way we wanted. Thanks Robert! I would highly recommend anyone looking to purchase a new Toyota to visit Schaumburg Toyota. More

Helpful 0

Report | Print

Helped us find the car that fit me and our pocket book Ben helped us find the right car and financial plan that fit out budget, he showed patience and knowledge of their services and vehicles. He worked w Ben helped us find the right car and financial plan that fit out budget, he showed patience and knowledge of their services and vehicles. He worked with us and even staying after hours to help us get the car we wanted. Also, thanks to Robert in finance that made the paperwork easy and painless. He helped us feel confident about our decision by explain additional perks Toyota offered! More

Helpful 4

Report | Print

Worst experience ever I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehi I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehicle before giving it to me. As per FTC, dealership is required to give buyer's guide also. I reported oil leak and various other issues within 2 hours of purchase. They said as per Illinois Law, I have 15 days to report issues on used car so take vehicle back and give them consolidated list of issues. After 8 days, I submitted picture of engine light, gasket issue, compressor issue and various others. They took my BMW X5 and told me that their service staff hourly rate is high so instead of fixing it at their service center, they sent it to JC's auto care in Schaumburg. JC's auto care kept it for 2 months and within those 2 months, JC's reported to me that my BMW X5 is dead. It cannot even get started anymore. I reported to Schaumburg Toyoya and later I got a call from Mr. Joe Shoemaker ( General manager or Sales ) on July 24, 2019 and he acknowledged that BMW X5 is not working at all. He said we can trade-in that vehicle for you and get you a new vehicle from our inventory or fix this vehicle. I told him that it makes no sense to do patch work on it because it will be reported on CARFAX and the vehicle value will go down 70% within a month of purchase. I went to Schaumburg Toyota. The used car manager was on different page. He said if we trade in your vehicle, we will not give you full money. You will lose money on your vehicle considering it's current condition. I told him that condition is because of you and not me. After I showed him Attorney general's web page on used car and spoke to Secretary of State police in front of him, he said he will talk to General manager and get back to me. After 3 weeks, I got a call that BMW X5 is ready for pick up. I told them who told you to fix it. It has to be replaced with a different vehicle. They said it was decided by general manager. I picked my BMW X5 and right outside Schaumburg Toyota service center, it was making loud noise and oil leak. I immediately reported to Mr. Chris who is general manager. He said we spent enough on this vehicle now it is your problem. After argument he said take it to JC's they should fix it. I told him that you guys have to take it not me. He said nothing he will do about it. I have to take it to JC's only. I had a fracture and I was going from Schaumburg Toyota and JC's auto care. After I went to JC's they told me that sorry we are not capable of fixing BMW issues. It would be better if BMW service center looks at it. BMW dealership quoted $18,000 to fix it. I informed sales person named James from whom I bought this vehicle and he just walked away. I paid full cash for this BMW X5. After 4 months, I didn't receive title so I reported to them. Their finance department screwed title also. The title had lien on Schaumburg Toyota instead of me even though there was no financing. I tried to trade in my BMW X5 at Patrick BMW Schaumbug and bought new BMW X3. The patrick BMW gave me inspection report before I can take vehicle. They told me that their BMW X3 has minor oil leak so I should get a different vehicle. This was expected from Schaumbug Toyota too. I cannot trade in my BMW X5 to Patrick BMW as Schaumburg Toyota has still not given my vehicle title. Mr. Robert said he will dispatch it within a week. The trade-in value will be 90% less than the price I paid to Schaumburg Toyota even though I have hardly driven this vehicle. Summary: Neither sales person, finance department or manager handled the situation properly. I am now going to lose all money within 4 months out of which 2 months the vehicle was at JC's auto care, Schaumburg, IL. Only Mr. Joe Shoemaker was somewhat helpful so I have given one star. More

Helpful 4

Report | Print

Outstanding!!! Very professional and knowledgeable sales team. In particular, Curt Hermann, made me feel very comfortable in determining what vehicle would best fit Very professional and knowledgeable sales team. In particular, Curt Hermann, made me feel very comfortable in determining what vehicle would best fit my wants and needs. He was courteous and made the whole experience a pleasure. In fact, I had tears of joy In my eyes after he set the radio to my favorite stations so I could listen on the drive home in my new RAV4! More

Helpful 0

Report | Print

Great service! Ben, our sales guy & Jonathan the manager were great. They worked with us & made it happen! Ben took the time and wwas thorough in explaining the opti Ben, our sales guy & Jonathan the manager were great. They worked with us & made it happen! Ben took the time and wwas thorough in explaining the options on the car & reiterated to contact him with any questions. More

Helpful 5

Report | Print