Schaumburg Toyota

Schaumburg Toyota
875 W Golf Rd
Schaumburg, Illinois 60194

Sales: (888) 862-0226
Service: (847) 882-1800
Parts: (847) 882-1800

Manufacturer: Toyota


Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 12:00 AM

Tuesday: 7:30 AM - 12:00 AM

Wednesday: 7:30 AM - 12:00 AM

Thursday: 7:30 AM - 12:00 AM

Friday: 7:30 AM - 12:00 AM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 12:00 AM

Tuesday: 7:30 AM - 12:00 AM

Wednesday: 7:30 AM - 12:00 AM

Thursday: 7:30 AM - 12:00 AM

Friday: 7:30 AM - 12:00 AM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.3/5
70 Reviews
Schaumburg Toyota

Overall Score: 4 Star Rating4.3



About Schaumburg Toyota
Certified: Schaumburg Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Schaumburg Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Schaumburg Toyota
Schaumburg Toyota has been a trusted, family-owned, Toyota dealer in the Chicagoland area since 1978. As one of the highest volume Toyota dealers in the Midwest, we have one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales staff will provide you with the information you need to make an educated buying decision. Most importantly, we want to build lifelong relationships with our customers.
We know that service after the sale is equally important. That's why our Service Department is open from 7:30 AM until Midnight, Monday through Friday, and all day on Saturday. No appointment necessary! Stop in today and test-drive some of the most dependable, safe and stylish cars on the road!


nayan
5/3/2012 5:08:42 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Forgot his name

My Review of Schaumburg Toyota:
I had issue on my Engeen sign. They didn't say any thing and only issue on my Oxygen senser and I compare with same other Toyota dealer there was &150 difference of same work. They making different word and cheat you. I hated Schaumburg Toyata dealer.They doon't care customer just they want to collect money from your poket to them drawer.
I would like to other customer make sure compare price with Elgeen Toyota.

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joevendemia
4/18/2012 11:32:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Justin Tandoc

My Review of Schaumburg Toyota:
Best dealer I've ever dealt with hands down. I called in the morning on a prius thinking heh ill go and see it and nothing will happen. Boy was i wrong, the sales person Justin was the most layed back upfront sales guy i have ever dealt with and we joked back and forth the whole time. Everyone i dealt with was fantastic and I wouldnt go anywhere else for a Toyota ever again and i live 100 miles away one way. They got me done when absolutely nobody and i mean nobody could , thanks Justin for a great experience

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allied2008
3/15/2012 6:30:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Hagaer

My Review of Schaumburg Toyota:
I bought a 2007 Ford F-150 there used with high mileage that immediately began to have problems upon driving it for about 30 minutes. Ford examined it and told me that it needed a new engine (about 7k) from Ford.

I contacted Bill, their GM, whom was really great to deal with. As you can imagine I was expecting a fight, however I found him to be quite an exceptional guy. We took the truck to their mechanic, whom confirmed our findings. Despite having the vehicle sold as-is without any type of warranty, he offered to refund my entire purchase price or to split the cost of repairs. I couldn't find a comparable vehicle nearby anywhere so opted to repair it as we really did enjoy the truck and found it would be perfect for our business.

My wife and I wanted it to be known somewhere that as of 3-15-12, they have a great GM over at Schaumburg Toyota that you can trust, Bill Hagaer. We really appreciate the efforts you made to not allow us such a negative experience. We wish you continued success and offer this information unsolicited.

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Juan Hernandez
3/2/2012 3:53:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zaya Ochana,Isaac Homa

My Review of Schaumburg Toyota:
Me and my wife came to this dealer because in the past we have always been treated fair and feel great with the products like Scion and this is our 3th time coming back to this Dealer.

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dblhelix13
2/23/2012 12:50:09 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe-Sales Manager, Joe Russano

My Review of Schaumburg Toyota:
We recently bought a 2012 Prius V from Schaumburg Toyota and honestly, it was the best car buying experience my husband and I have had. A few days before visiting the dealer, I requested an online quote from their internet department. They quickly responded with a quote and also another email from a salesman with his contact info. With that in hand, along with quotes from other nearby dealers and research from http://Truecars.com, we visited the showroom on Monday 2/20/12. We asked for the salesman who contacted us earlier and in no time where doing a test drive.

When we finally sat down to talk prices, neither our salesman Joe R. or the sales manager, also Joe, pushed us about buying that day. They not only honored our quote, but counter offered below a competing dealer's quote. They were also not pushy about extended warranties or add-ons, even going so far to say some of the warranties were kind of pricey for what we need.

They quickly ran our credit and assembled all the purchase/loan documents. I think we saw the finance officer for 10 minutes (I think it helped that we had good credit).

We were out of the door within 2.5 hours, including the test drives.

I would definitely recommend going there again.

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apdesh03
2/9/2012 8:11:04 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Mike Krueger

My Review of Schaumburg Toyota:
I have nothing but bad experience regarding my Sienna. I bought 2011 Sienna in 2010. That time I paid for Protection Plus package only to find later that the dealer never applied it. I had a long fight to get it applied. But in the process the effectiveness was not the same.
Recently I did 15K service on Sienna (part of 2 yr 25K package from Toyota). During the 20k service theother dealer told me that Schaumburg Toyota should have changed the cabin air filter (dealers are paid for that). Schaumburg Toyota just cleaned it and put the same back in the car.
Please be very careful when dealing with this dealer.

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georgepaul
2/8/2012 10:56:52 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Macedon

My Review of Schaumburg Toyota:
Michael was one of the best salespersons we have ever dealt with for a car purchase at any dealership. Kind, pleasant, not pushy, patient, understanding and overall great. If we would have had to deal with his supervisor or the final person we dealt with, we would not have purchased the automobile at this Dealership. Their service department is excellent and that is why we went there to look. Thank you Michael Macedon.

George Paul and Patricia Lou Palicki

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janice33
2/8/2012 7:41:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ricky Borromeo

My Review of Schaumburg Toyota:
Service Department employee Ricky Borromeo provides very professional and courteous service. He is very knowledgeable and answers all of my service-related questions to my satisfaction. It is a pleasure to do business with him and he truly is a great asset to your company. I have rated all categories a "five" as Ricky and his department always provides "Great" service.

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Tim_qwerty
2/7/2012 1:07:29 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zaya Ochana; Jonathan Evensen

My Review of Schaumburg Toyota:
Hassle free, no haggling, no games! The manager who approved the purchase price sat down with us to work out the details rather than the typical "boss" in the fish bowl who plays bad cop. Gave me a good, more than fair, price for my trade. I will drive from the SW suburbs again the next time I make a Toyota purchase.

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tompen
1/2/2012 4:20:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Rollins, Chris Haley, Tom in Finance Dept.

My Review of Schaumburg Toyota:
I recently bought a 2012 Camry from Shaumburg Toyota. Buying a new car can be aggravating and tedious. The folks at Schaumburg Toyota made it a quite pleasant and enjoyable experience. Everyone I met (Robert Rollins, salesman; Chris Haley, General Manager; Tom in Finance Dept., to name a few) treated me in a friendly and professional manner. It was the most pleasant experience I ever had buying a new car.

I got a good credit price for my trade-in. I got an excellent price on the Camry. Ten minutes after Robert and I agreed on price, Tom in Finance had all the paperwork finished and ready to sign. He explained everything clearly, and there were no surprises or additional charges from what Robert and I had agreed to.

Robert helped connect the bluetooth to my phone, set radio channels, and clearly explained how to use all the features of my new Camry. License plates and personal items from the trade-in were transferred to the new car. From choosing the car, a test drive, and paperwork completion, I was driving the new car off the lot in less than two hours quite satisfied with the purchase. It was a no-hassle, no-pressure, experience.

I had visited other new car dealers, before finding Schaumburg Toyota. I would recommend Schaumburg Toyota to my friends and family for their next car purchase.

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