Ryan Cali | Page 3

Toyota of Scranton responded

Dear PROUD2BITALIANME, Thank you so much for taking the time to share your fantastic experience with Toyota of Scranton! We are thrilled to hear that you had a positive visit to our dealership and that you found our staff to be very friendly. We take great pride in maintaining a clean and welcoming environment for our customers, and we're pleased to know that you appreciated it. Our sales team is dedicated to providing knowledgeable and attentive service to help you make the best decision for your vehicle needs. We're delighted that you found them to be just that. At Toyota of Scranton, we understand that purchasing a vehicle is a significant decision, and we are committed to ensuring that our customers feel comfortable throughout the process. It's wonderful to hear that you didn't experience any pressure during your visit. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear LENBOR, Thank you for sharing your positive experience with Toyota of Scranton. We're delighted to hear that your dealership visit and purchase process were so satisfactory. Our team takes pride in making car buying as stress-free and enjoyable as possible, so it's wonderful to know that you didn't feel any pressure to buy extras and that you found the car that met your needs. We also appreciate your mention of our complimentary lunch service – we believe that every part of your visit should be a pleasant one! If you ever have questions or need further assistance with your new car or anything else related to your ownership experience, please don't hesitate to reach out. We're here to support you every step of the way. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy every moment with your new vehicle and look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ABERCAL, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are delighted to hear that you are very pleased with the whole process of purchasing your new Highlander. It's wonderful to know that Jordan, our salesman, provided you with exceptional service. We take pride in having knowledgeable and patient team members who are dedicated to ensuring that our customers have a smooth and enjoyable car-buying experience. Your kind words about Jordan are greatly appreciated, and we will be sure to pass along your compliments to him. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We are here to assist you with anything you may need. Thank you for choosing Toyota of Scranton, and we wish you many memorable adventures with your new Highlander! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear JIMBAM22, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that your visit was a pleasant one and that our team made you feel welcome and well-informed. Our commitment to providing exceptional service and ensuring our customers have a smooth and timely experience is paramount to us, and it's wonderful to know that we met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again whenever you need us. Safe travels and enjoy your Toyota! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Elena S, Thank you so much for your kind words and taking the time to share your experience with us! We're thrilled to hear that Richard Larussa, Ryan Cali, and Joe Cawley provided you with excellent service. We're incredibly fortunate to have such a dedicated and professional team here at Toyota of Scranton. It's wonderful to know that you've chosen Toyota as your automotive brand of choice, and we're honored to have you as a part of the Toyota family. Should you have any questions or need assistance with anything related to your Toyota vehicles, please don't hesitate to reach out. We're here to support you throughout your ownership journey. Thank you for your trust in us, and we look forward to continuing to provide you with top-notch service in the future. Best Regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear AHOL1, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that you found our salesman courteous, cooperative, and instrumental in making your buying experience comfortable. Your opinion means the world to us, and we're thrilled to be considered the best dealership around in your eyes. At Toyota of Scranton, we strive to provide exceptional service and ensure that every customer feels valued and satisfied with their purchase. We're here to assist you with any future automotive needs or questions you may have. If you ever require further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future, and thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

JIMBAM22, We greatly appreciate your valuable feedback regarding your experience at Toyota of Scranton. We're delighted to hear that our sales and service staff left a positive impression on you with their friendliness and knowledge. Your kind words motivate us to maintain our high standards of customer service. However, we understand your concerns about the length of wait during service visits. Your time is important to us, and we apologize for any inconvenience you've faced. We're actively working on improving our service efficiency to minimize waiting times without compromising the quality of our work. Please know that your feedback is taken seriously, and we're committed to enhancing your future visits. If you have any specific suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. Your input is essential in helping us provide the best possible service to all our valued customers. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Bobbo, We're delighted to receive your feedback! Thank you for taking the time to share your experience at Toyota of Scranton. It's wonderful to hear that both Ryan in Finance and Kevin Cloud in Sales provided you with excellent service. We pride ourselves on delivering the best customer experience possible, and your kind words affirm our commitment to that goal. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

ben p, Thank you so much for your kind words and for choosing Toyota of Scranton for your car-buying needs! We're thrilled to hear that Corey, Rich, and the rest of our team were able to provide you with an exceptional experience. We understand that finding the right vehicle can be a journey, and we're glad you were willing to make the drive to our dealership. Providing excellent service and fair pricing is at the core of what we do, and we're delighted to hear that our team was able to meet your expectations. It's wonderful to know that you had a fantastic car buying experience with us. We believe that every customer deserves a smooth and enjoyable process, and we're happy to have achieved that for you. We truly appreciate your trust in us and your willingness to consider us for your future vehicle purchases. Please don't hesitate to reach out whenever you're ready for your next car, and we'll be here to assist you with the same level of care and dedication. Thank you for taking the time to share your positive feedback. We look forward to continuing to serve you and your family in the future. Best regards, The Toyota of Scranton Team