Sami Boustani | Page 8

I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

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Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More

by COTTONHOME2018 Verified Customer Verified Customer

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Great customer service. And service was very quick. Was there for less than two hours And service was very quick. Was there for less than two hours More

by SMITHPATIECE Verified Customer Verified Customer

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Sami always gives excellent service and it was no difference on my last visit. he is knowledgeable and caring. thank you also to the transportation team Kieth Copperfield is a great and pleasant driv difference on my last visit. he is knowledgeable and caring. thank you also to the transportation team Kieth Copperfield is a great and pleasant driver. Teddy and Ruth Gunn More

by THEGUNN Verified Customer Verified Customer

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Sami is always extremely friendly and helpful love pulling up to service and seeing him there ! 5/5 !! pulling up to service and seeing him there ! 5/5 !! More

by TONY.THOMAS.PICKETT Verified Customer Verified Customer

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Every single person I spoke with met and exceeded my expectations. Eric greeted me and checked me in even though I had no appointment. Eric has worked with me before and always been thorough and attenti expectations. Eric greeted me and checked me in even though I had no appointment. Eric has worked with me before and always been thorough and attentive but in this case he passed me to Sami. Sami is transparent and professional and was able to identify my concerns quickly. Keith was my shuttle driver and went out of his way to make sure I had a shuttle arrangement after my work hours. Keith clearly communicated with Connie on my checkout procedures. Every single person I worked with was attentive, kind, and professional. I have nothing but good things to say about this experience, they all deserve perfect scores. More

by DRAGO.M Verified Customer Verified Customer

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I was a loyal Jerry Damson customer because of the great service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot to my family. More

by JKMCALISTER Verified Customer Verified Customer

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This was an excellent service call. Sami was informative and took care of everything for me, including things I had a separate appointment for at a later date. He offered me a car to Sami was informative and took care of everything for me, including things I had a separate appointment for at a later date. He offered me a car to drive when it took a second day and he even helped me transfer groceries to my car. I highly recommend. More

by BETHRYBERG58 Verified Customer Verified Customer

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Service on my Honda Pilot was handled efficiently and completed in a timely manner. Michael was very pleasent and professional and explained everything to my satisfaction. completed in a timely manner. Michael was very pleasent and professional and explained everything to my satisfaction. More

by BANKLOUIE Verified Customer Verified Customer

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The staff have always been courteous, stay in contact to update customer on any additional or recommended work. They ensure you understand the work to be done. The shuttle drivers are very good and engaging update customer on any additional or recommended work. They ensure you understand the work to be done. The shuttle drivers are very good and engaging during the rides. I like that my vehicle goes in dirty and comes back washed and clean. More

by NJOKUJ Verified Customer Verified Customer

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