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Scott Rockett
Scott Rockett | Page 10
Service Advisor
Shottenkirk Honda of Huntsville
6591 Hwy 72 W
Huntsville, AL 35806
109 Reviews
109 Reviews
Write a Review109 Reviews of Scott Rockett
Verified Customer
Helpful 
October 19, 2023
service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More
by CINDYSPRUILL25
Other Employees Tagged: Michael Weesner, JR Reynolds, Justin Gibbs, Sami Boustani , Erik Barbera, Kevin Duffy
October 13, 2023
Helpful making an appointment. Helpful with the checkin, updating and ordering the part overnight, Positive experience . Helpful with the checkin, updating and ordering the part overnight, Positive experience . More
by BOBANDJEN0
Other Employees Tagged: Michael Weesner
October 13, 2023
Please stop sending these emails and making phone calls to ask about your service. Choose one. Either call or email but having both attempts to retrieve a response from me is annoying. I’d rather receive a to ask about your service. Choose one. Either call or email but having both attempts to retrieve a response from me is annoying. I’d rather receive an email. If I can I will leave a response otherwise please understand I have many other items I am taking care of at the moment. It is important to visit your location personally to evaluate the service and not rely on pressuring your clients to respond. More
by SARAH
October 10, 2023
I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More
by jasonkimbrell
Other Employees Tagged: Ken Boustani, Michael Weesner, JR Reynolds, Justin Gibbs, Sami Boustani, Sampley Barinaga , Erik Barbera, Kevin Duffy
October 05, 2023
Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More
by COTTONHOME2018
Other Employees Tagged: Michael Weesner, JR Reynolds, Justin Gibbs, Sami Boustani, Ben Boles , Erik Barbera, Kevin Duffy
September 28, 2023
So efficient and helpful with all my questions and issues with my van. Scott was also so kind with a rental since my service was an all day and next day repair. I’m always thankful for my service each time! with my van. Scott was also so kind with a rental since my service was an all day and next day repair. I’m always thankful for my service each time! Thank you!! More
by JENFIELDSLACASSE
Other Employees Tagged: Erik Barbera
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