Sebastian Thomas | Page 3

We had a great experience from sales, finance to delivery! We would recommend this dealership to anyone wanting a Subaru! Thank you for making this a memorable experience! delivery! We would recommend this dealership to anyone wanting a Subaru! Thank you for making this a memorable experience! More

Helpful 0

Report | Print

This is the forth vehicle I have bought through Juan and this dealership. Always a great deal and phenomenal service. Always be sure to see Chris or Sebastian for any of your parts needs. These three gentle this dealership. Always a great deal and phenomenal service. Always be sure to see Chris or Sebastian for any of your parts needs. These three gentleman have the goods to get you on the road and keep you there. Cheers! More

Helpful 0

Report | Print

Great service department, everyone was friendly and service was fast and thorough. Mike Needham was courteous and professional. service was fast and thorough. Mike Needham was courteous and professional. More

Helpful 0

Report | Print

Great customer service and staff were available for anything I need help with my new car. The Best service and staff of dealers I have been with for any car I have ever owned. anything I need help with my new car. The Best service and staff of dealers I have been with for any car I have ever owned. More

Helpful 0

Report | Print

We have purchased several Subarus from Juan over the years. Good experience, low pressure, very helpful. Thank you. This was a fast and easy purchase. years. Good experience, low pressure, very helpful. Thank you. This was a fast and easy purchase. More

Helpful 0

Report | Print

My experience with the actual service of my vehicle was ok and yet to be seen if it’s worth it. My experience with getting my car detailed was horrible, they waived the fee but wasted my time. The experi ok and yet to be seen if it’s worth it. My experience with getting my car detailed was horrible, they waived the fee but wasted my time. The experience ordering a second key also horrible, I had to call them ( when they assured me they would call me) to see if it had arrived and when I went to get it programmed it was the wrong key, again they waived the programming fee but again wasted my time! More

Helpful 0

Report | Print

This is our third Subaru from SOJ, and we're very pleased with everyone involved: every time they exceed our expectations. Thank you! Dracarys = Keep it up! with everyone involved: every time they exceed our expectations. Thank you! Dracarys = Keep it up! More

Helpful 2

Report | Print

I have owned over a dozen Subaru’s since 1990. After moving to Jacksonville,Fl. From San Diego in 2003 Jerry Johnson has been my salesman and my friend ever since. I have purchased 7 vehicles from Jerry moving to Jacksonville,Fl. From San Diego in 2003 Jerry Johnson has been my salesman and my friend ever since. I have purchased 7 vehicles from Jerry over the years and have enjoyed the experience of dealing with everyone at the dealership from sales, parts and the service department. More

Helpful 0

Report | Print

Knowledgeable, efficient, and very pleasant staff I went to the dealership with a list of features I wanted in my new car. In the past, sales reps have been too busy to pay attention to it, Dave Bail I went to the dealership with a list of features I wanted in my new car. In the past, sales reps have been too busy to pay attention to it, Dave Bailey ticked off nearly every item and arranged for service to install whatever wasn't on the car they had ready for me. He then explained all the features thoroughly. Everyone I dealt with was first rate. I highly recommend this dealership. dave bailey More

Helpful 0

Report | Print

Outstanding, compassionate service After months of research, I recently purchased a used Subaru from a non-Subaru dealer in another city. The independent inspection I obtained reference After months of research, I recently purchased a used Subaru from a non-Subaru dealer in another city. The independent inspection I obtained referenced an issue with an expensive part that I requested be repaired prior to completing the purchase. Both the sales associate and the sales manager there said that the vehicle was still under warranty and that I as a consumer would get better and quicker service if I took it in for repair rather than them. So I bought the car and took it in to Subaru of Jacksonville later that week. Lo and behold, the vehicle was out of warranty based on the number of years, not the mileage, which the selling dealership neglected to mention. I broke down right there in the showroom, both out of anger and embarrassment. Jennifer immediately took control of the situation, calmed me down, and worked to ensure that the vehicle would get repaired under warranty because, as she said, that is what Subaru does. Her care and compassion turned an awful situation into one of gratitude. Then, when I returned a week later to effect the repairs after the parts had been ordered, I found out that a bigger, related issue was uncovered. Josh did not even hesitate to initiate steps to get all the repairs completed at no cost to me, keeping me informed along the way and even going the extra step to have the car cleaned before handing back the keys. Together, these outstanding service advisers have created an advocate for Subarus in general and this dealership specifically, for life. The entire staff practices what they preach. So refreshing. More

Helpful 0

Report | Print