Shad Rawlings

Going the extra mile and paying attention to details. Doing everything to achieve success. From the service writer to the technician and onto the manager they are working as a team to solve the issue wit Doing everything to achieve success. From the service writer to the technician and onto the manager they are working as a team to solve the issue with my truck. Very impressive. More

by DMSCHROEDER44 Verified Customer Verified Customer

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The only dealership I will ever buy a car at! !!! The overall experience was absolutely stellar. I feel like they really listened to my wants and needs and made the whole experience really easy. !!! The overall experience was absolutely stellar. I feel like they really listened to my wants and needs and made the whole experience really easy. More

by Brian B Verified Customer Verified Customer

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She was very nice and got me checked in and out quickly. She was super caring too and it felt genuine. She was super caring too and it felt genuine. More

by hailey matalon Verified Customer Verified Customer

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From the moment we arrived, we felt like everyone we met helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great te helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great team: Kyle Hammon (new), Shad, Andy, Milani. Thank you all. More

by PT Verified Customer Verified Customer

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Been working with Joel for years now and he’s always thorough, explains properly, and quite proper estimates for time to complete as well as potential costs! thorough, explains properly, and quite proper estimates for time to complete as well as potential costs! More

by tvanderwest Verified Customer Verified Customer

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They were super helpful, ontop of things, helpful, friendly, and did a great job helping me find what I was looking for. friendly, and did a great job helping me find what I was looking for. More

by cggreen7 Verified Customer Verified Customer

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Service personel polite and personable. I thought some recommendations for service were unnecessary. Prices for those services were way too expensive. I thought some recommendations for service were unnecessary. Prices for those services were way too expensive. More

by elizabeth.tanner2 Verified Customer Verified Customer

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My very first car buying experience was far less than desirable. I spent an entire weekend trying to figure out why my car was different than the one I bought on paper. Turns out, Todd sold me the wrong desirable. I spent an entire weekend trying to figure out why my car was different than the one I bought on paper. Turns out, Todd sold me the wrong car and never once checked the VIN on the car before selling it to me. When I tried to figure out what happened and where my car was, it turned out that Brent Brown sold my car to auction and I went home with a different car. In the end, Shad made everything right and I was able to keep my car, but it was a horrible process and Todd made me feel like an absolute nuisance the whole time. More

by Emily Holman Verified Customer Verified Customer

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Honestly, I struggled with this experience. I felt like it lacked clarity or transparency with the entire process. I was not clear on the rate I was going to be given, I wished I would have see I felt like it lacked clarity or transparency with the entire process. I was not clear on the rate I was going to be given, I wished I would have seen more details of the finance process and not just a few printed pieces of papers. I have seen other dealers leverage software to help showcase the prices and show more transparency. Also I'm not a huge fan of the added on tech that Brent Brown "adds to every vehicle" I'm not a huge fan of some sort of tech that gives your dealership insight on my vehicle after the purchase. I was told I'd be sent the details of the transaction yet 2 days after I had yet to receive anything. I had to follow up just to make sure what I remember signing was actually the truth. The entire finance experience happened and I couldn't see any of the numbers or what the total price was going to be. That was just communicated to me and I had to use my phone to look up a calculator to make sure it was accurate to what my payment would be. The lack of transparency was really frustrating. More

by jhart Verified Customer Verified Customer

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I wish I could say as a first time buyer that it was a great experience. But it was actually really awful and I was truly so disappointed and upset with the whole team at Brent brown. I am telling everyon great experience. But it was actually really awful and I was truly so disappointed and upset with the whole team at Brent brown. I am telling everyone I know not to go to them because they will regret working with such difficult, dishonest, scammy sales people. Many that I’ve talked to about this experience agreed that when they went to Brent brown in Orem they felt awful and scammed as well. Each person we worked with was worst than the last and we deeply regret choosing this dealership with these people. STAY AWAY! More

by katiemisabell Verified Customer Verified Customer

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