Spencer Penrose
Spencer Penrose at Niello Acura
Refer Me

Spencer Penrose | Page 2

service advisor

Niello Acura

150 Automall Dr
Roseville, CA 95661

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4.9
49 Reviews

Dealership Experience

7 yrs

Industry Experience

7 yrs

4.9

49 Reviews

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49 Reviews of Spencer Penrose

June 30, 2023

Dealership Rating
Employee Rating

The service representatives are always positive and easy to understand. Spencer delivered excellent service! I only gave 3-stars due to the price of services. Your standard labor charges are way too high an More

by rmhealy2
Service Price Transparency
Recommend Dealer
No
Jul 07, 2023

Niello Acura responded

I'm happy to know that Spencer and the rest of our team always provide you with such excellent service! Thank you for your honest feedback regarding the price of our services. I am sorry to hear that you feel they are too high. If I can answer any questions, please do not hesitate to email me at tcaudle@niello.com. Thank you, Terry Caudle, Service Manager

June 29, 2023

Dealership Rating
Employee Rating

We bought our Acura TLX from this dealership. We use there service department and they have been great. Terry Caudle is a very nice service manager. Spencer was a great advisor. We send our frien More

by brianhall1963
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Terry Caudle

Jul 07, 2023

Niello Acura responded

Thank you for trusting our Roseville team with your TLX, Brian! We appreciate your recommendation and are thrilled to hear that Terry, Spencer, and the rest of our staff always provide you with a 5-star experience.

June 26, 2023

Dealership Rating
Employee Rating

The dealership always takes good care of me. I drive from out of town and stay with the car always treated good and quick More

by RUSSELLMCFARLAND41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 24, 2023

Dealership Rating
Employee Rating

People here are nice and always greets you. Place is clean and neat. And free coffee More

by DKS
Service Price Transparency
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

An overall great experience, fantastic customer service and knowledgeable technicians who work fast and are very helpful. More

by kylesauer
Service Price Transparency
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

Handled all my needs professionally and with care. Provided a ride and updated me on the progress. I really appreciate this dealership. More

by SWISHER1206
Service Price Transparency
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

Very happy with the service. The tech was helpful and knowledgeable. The work was done on time and at the price quoted. More

by pglatham
Service Price Transparency
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

Great service! Spencer took great care of me, I was just a couple minutes past closing on pickup and he stayed so I could get my car. More

by EMILIE.KAUFFMAN
Service Price Transparency
Recommend Dealer
Yes
Jun 28, 2023

Niello Acura responded

Emilie, We're so glad to know that Spencer took such great care of you. We will make sure to let him know that you mentioned him. See you for your next service!

June 23, 2023

Dealership Rating
Employee Rating

Been a customer since 2007 always great service, always on time and very professional wouldn’t go anywhere else. More

by jclinemartinez
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad

Jun 28, 2023

Niello Acura responded

Your continued trust and support mean so much to our team here in Roseville. It is always such a pleasure working with you and we look forward to continuing to serve you for years to come!

June 23, 2023

Dealership Rating
Employee Rating

Terry and Spencer went over and above to make sure we were happy with our service experience. More

by gminej
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Daniel Johnson, Pedro Valverde, Terry Caudle , Brian Gamble

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