Tom Coward
Tom Coward at Smythe Volvo
Refer Me

Tom Coward | Page 38

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
390 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

390 Reviews

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390 Reviews of Tom Coward

April 24, 2012

Dealership Rating

Great service and a wonderful experience! Everyone was very helpful and everything was explained in great detail. I would absolutely buy another Volvo and take it there for service! More

by pamerc31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh

Apr 24, 2012

Smythe Volvo responded

Thanks for the kinds words. We'll see you next time in!

April 24, 2012

Dealership Rating

Tom did a good job of explaining the work needed and was able to find the parts today vs. having to wait until tomorrow. He was also willing to discuss additional items with me when I picked up the car. More

by tokrongly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2012

Smythe Volvo responded

Thank you Mr. O'Krongly. Tom is a real professional. His years of experience with Volvo is a great asset for our company. I hope your Volvo ownership is lengthy.

April 22, 2012

Dealership Rating

The experience while getting my car serviced was excellent. The cleaniness of the facility and professionalism of the service reps were well above average. I have been doing business with Smyth More

by roger schur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2012

Smythe Volvo responded

It's quite a reward to have a loyal customer like you give us a review like that. It is our goal to maintain the same level of professionalism that you've come to expect.

April 04, 2012

Dealership Rating

I purchased my first Volvo from Smythe. And it was the first of many satisfying experiences. I kept the first Volvo for more than 20 years and always had it serviced at Smythe. They kept it running i More

by S802006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan , Nick Pavano, Tony Plesh

Apr 05, 2012

Smythe Volvo responded

What a great Volvo story. We have quite a few Volvo families. Because of safety and reliability, it is a great car to hand down to new drivers. Many times we get to know these young drivers and be a part of their life from their early driving days to when they are handing their Volvos to their children. It is very rewarding. Thank you for taking the time to post your positive experience.

March 27, 2012

Dealership Rating

i have been a customer of Smythe since 1999 and have leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase More

by jamesfrank38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam , Craig Melquist, Nick Pavano, Tony Plesh

Mar 27, 2012

Smythe Volvo responded

We know that many of our customers go out of their way to deal with us. We very much appreciate this and try to go out of our way to provide an Outstanding experience. Thank you for your patronage over the years.

March 24, 2012

Dealership Rating

We have bought at least twelve Volvos from Smythe, over a period of about 20 years. (We give our old ones to our children.) We have been consistently happy with every aspect of Smythe, from buying the car, t More

by sally c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh

Mar 25, 2012

Smythe Volvo responded

I have to say that Smythe Volvo has some terrific customers. Yes we have challenges sometimes but with customers like you providing us with feedback like this it really helps us to be better at what we do. It helps us to know we are doing a good job. Its a good cycle. Thank you.

March 08, 2012

Dealership Rating

I Have been dealing with Smythe Volvo for over 20 years and have never had a bad experience in service or sales. We started using them for service though we had purchased our first Volvo from a different More

by Dorothea Kushner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh, Tony Plesh and Tom Coward

Mar 09, 2012

Smythe Volvo responded

Our Service Department really is the best in the Volvo business. Our 20 years of loyalty is very much appreciated and we look forward to working with you for another 20 years!

March 05, 2012

Dealership Rating

The experience with Steve Bergamo at Smythe Volvo is always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. More

by jheim_cu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Stephen Bergamo, Nick Pavano, Tony Plesh, Steve Bergamo

Mar 06, 2012

Smythe Volvo responded

Thank you for your recommendation and your repeated patronage. Steve is a very important member of our team. His years of service are greatly appreciated by Smythe and its customers.

February 19, 2012

Dealership Rating

I have serviced 3 Volvos at Smythe and purchased 2 during the past 7 years. In sales and service all Smythe personnel are friendly, informative, helpful, honest, and competent. It is a pleasure to deal wit More

by Richard Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Tony Plesh, Tom Rzasa, Tony Plesh, Tom Raza, Sean, Tom

Feb 19, 2012

Smythe Volvo responded

Ricahrd, thanks for the kind words. It is customers like yourself that help make Smythe Volvo the place it has become. Your loyalty is very much appreciated.

January 29, 2012

Dealership Rating

We have purchased several vehicles here, and have found the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are More

by JCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Craig Melquist, Nick Pavano, Tony Plesh, Plesh, Coward, Pavano, Melquist, MacAdam

Jan 29, 2012

Smythe Volvo responded

Thank you for your recommendation. We all appreciate such kind words from our customers.

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