Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward | Page 39

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
389 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

389 Reviews

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389 Reviews of Tom Coward

January 13, 2012

Dealership Rating

This dealership is excellent in every way. The service is fantastic, the price is fair. They are very helpful with scheduling appointments, have loaners available as long as you schedule a little bit in adva More

by dsalvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh, Thomas Coward, Tony

Jan 13, 2012

Smythe Volvo responded

That is good news and it is what we are striving for. Selling and servicing Volvo's is what we do but that is achieved by building relationships. Your words are greatly appreciated.

November 14, 2011

Dealership Rating

From the purchase to the service I am treated as if I am #1. They go out of their way to accommodate you. I drove in yesterday for a replacement part and expected to be given a date for the service. They More

by DPrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh, I don't remember but they were all great

Nov 14, 2011

Smythe Volvo responded

It is all one package - sales, service and parts. Thank you for the compliment. We focus on the details business wide and it pays off when we get an endorsement like yours.

November 05, 2011

Dealership Rating

The sales and service departments are always very curteous, knowledgeable and responsive to the customer's needs. They take the extra step to make sure you're happy and satisfied. More

by tepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Bergamo, Tom and Robert in Service and Steve in Sales

Nov 05, 2011

Smythe Volvo responded

It is good to see our product knowledge training is paying off. Courtesy is a tool we expect our employees to use at all times. Thank you for expressing your appreciation. We are fortunate to have customers like you.

Nov 05, 2011

Smythe Volvo responded

Thank you very much for your kind words. We try to be very sensitive to the needs of our customers. If there is ever anything we can do to improve please let us know. Thank you again.

November 04, 2011

Dealership Rating

Smythe clearly understands that the customer comes first. They employ staff who are knowledgeable, efficient, professional, and become friends. Top notch experience. Highly recommend this dealer. More

by germ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Chris Henriksen, Nick Pavano, Tony Plesh, Gary, Tom, Nick, Tony, Shawn, Chris

Nov 04, 2011

Smythe Volvo responded

Thank you. This is how we strive to be. We hope to always be able to provide you with a top notch experience. We appreciate the time you took to give us this rating. See you for your next scheduled maintenance.

October 15, 2011

Dealership Rating

I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em More

by BarbaraKoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh, Kevin Flanagan, Sean Flanagan, Doug McCallum, Tony Pleshe, Tom Coward, Nick

Nov 04, 2011

Smythe Volvo responded

Thank you for this impressive review. We try hard to treat all of our customers with respect. We are blessed to have many great customers like you and to be doing business in this community. It is our goal to treat our customers as family and that is made easier with inspiring reviews like yours.

September 30, 2011

Dealership Rating

Everyone at Smythe Volvo deserves recognition because of their handling of all types of customers. If you have ever question yourself about the repairs and work on your auto actually being done- DON'T- bec More

by jmalfetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan , Craig Melquist, Nick Pavano, Tony Plesh, Craig Melquist, Sean, Tony and Kevin

October 22, 2010

Dealership Rating

Once before I did a review for Smythe Volvo but I had to write again. I have been singing the praises of this dealership to anyone who I talk to about cars. My neighbor didn't believe me. Last week he we More

by Steve Toomey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson , Nick Pavano, Nick, Scott, Tom

April 29, 2010

Dealership Rating

New to Volvo, last car was a BMW 535i. This dealership actually treats you like a person, not just someone with a car problem. Service has never let me down and I know they always go the extra mile. Would More

by shrkdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh, Tony, Tom

January 21, 2010

Dealership Rating

I have been with Smythe for 4 cars now and couldn't be happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The servi More

by mcbriar33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson , Stephen Bergamo, Chris Henriksen, Craig Melquist, Nick Pavano, Tony Plesh, Tom Rzasa, Everyone

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