Tony Martino | Page 3

Truly Outstanding, professional and very personal service! Needed replacement for 2005 Highlander. Maria O'Neil listened patiently and offered us a 2013 VENZA. Ian Nixon provided financing solutions. Outs Needed replacement for 2005 Highlander. Maria O'Neil listened patiently and offered us a 2013 VENZA. Ian Nixon provided financing solutions. Outstanding vehicle, painless process! More

Helpful 0

Report | Print

Wonderful service for a difficult problem After completing my 60000 maintenance checkup at my Boston area Dealership I left the following Sunday for Cape Cod. Half way down I experienced a to After completing my 60000 maintenance checkup at my Boston area Dealership I left the following Sunday for Cape Cod. Half way down I experienced a total breakdown of my hybrid sytem on my 2010 Toyota Prius III and found that I had no acceleration. The dashboard was lit up with all sorts of warnings and I was left wondering whether or not to pull over and call AAA. It was raining and getting late so I chose to keep going until the car gave up. Somehow I managed to go the next 40 miles to my house on the Cape by driving very carefully and slowly. Thank heavens there were not that many cars on the road. I called Falmouth Toyota the next day and they said it was OK to bring the car in. Once you enter the team goes to work to get the car inspected and diagnosed while you wait in a nicely appointed waiting room complete with snacks, TV, and magazines. They told me that I had a problem and would need new parts that they had to order. I had to leave my car there until the car was fixed. They gave a Prius V loaner to use in the interiem which I loved because I have been debating about getting a new car and I have loved the fact that I was able to test drive a 2018 Prius. Five days later the dealership called me and to my complete surprise, they did not charge me a cent!!! Who does that lately??? The entire Falmouth Toyota team was professional and coordinated and I highly recommend Falmouth Toyota no matter what type of car you drive. I can't tell you how many of my friends I have told this story to. A couple of them own Lexus cars and in the past have had poor experiences with another Toyota Dealership on the Cape. Because there is no 'Lexus' Dealership on the entire Cape, Falmouth Toyota ought to use the good will derived from its satisfied Toyota owners to promote its Lexus service. Because my experience was so very good I will always go the distance to return to Falmouth Toyota for service and/or for a new car when I am ready. PJ Garrity More

Helpful 0

Report | Print

Great experience! Thank you for helping me purchase my (new for me) previously loved Rav4. Maria was my salesperson, she answered every question and addressed any conce Thank you for helping me purchase my (new for me) previously loved Rav4. Maria was my salesperson, she answered every question and addressed any concern I had. I would highly recommend Maria to anyone! All around, everyone at the dealership goes above an beyond to make sure that you will have a pleasant experience and that you leave as a highly satisfied client. Oh and I love my Rav4, its a great vehicle! Thank you again! Virginia J. More

Helpful 0

Report | Print

Sequoia Frame Replacement Despite some difficult conversations w/ the service manager, I am compelled to write a review to recommend the team at Falmouth Toyota. My experience Despite some difficult conversations w/ the service manager, I am compelled to write a review to recommend the team at Falmouth Toyota. My experience with other dealers made me skeptical and annoyed after receiving a fairly large estimate of required work following the completion of the frame replacement program. I have since verified that Falmouth Toyota provided a very fair and accurate assessment of my car and that the work they did perform in replacing the frame was first rate. Maureen, who handles the loaner program, was excellent and made every effort to accommodate my needs and desires around providing alternative transportation during the several months that my car was being repaired. I will use Falmouth Toyota in the future and seriously consider them for a new car purchase in coming years. More

Helpful 1

Report | Print

Leased RAV4 We just finished leasing (1st time) a 2018 RAV4. Great team, as usual, after many years of doing business, whether buying a new or used vehicle, or s We just finished leasing (1st time) a 2018 RAV4. Great team, as usual, after many years of doing business, whether buying a new or used vehicle, or servicing those vehicles, we are always very pleased, with our overall experience. Al and Joan Osgood, Sandwich, MA More

Helpful 0

Report | Print

Purchase of Highlander LE 2018 For more than 25 years, we have been buying Toyota cars and trucks at Falmouth Toyota. We recently traded in our vehicle for a new 2018 Highlander L For more than 25 years, we have been buying Toyota cars and trucks at Falmouth Toyota. We recently traded in our vehicle for a new 2018 Highlander LE . We spoke with Ray Bourgeois, John O'Keeffe , Tony Martino and our salesman Brian Nascarella to close the deal. All of them could not have been more friendly, efficient and informative-very business like! We rate them all a 5.0 out of 5. Excellent and well managed dealership. As for the service department, they cannot be beat anywhere. # 1 in customer service-- we very highly recommend Falmouth Toyota! More

Helpful 2

Report | Print

Falmouth Toyota-Class Act My salesman, Evan was kind and courteous. Every time I had a question, he was right there to answer it and help me in any way. Tony, the Service Manag My salesman, Evan was kind and courteous. Every time I had a question, he was right there to answer it and help me in any way. Tony, the Service Manager explained things to me in detail and with expertise. He was also friendly and helpful. Very nice experience all the way around. I tell everyone how good this dealership is because it truly is. Barbie Credo More

Helpful 0

Report | Print

Trust them as much as my best friend! I drive more than an hour from my home to be serviced by the best company in the world. I would never go any where else or drive any car but a Toyota I drive more than an hour from my home to be serviced by the best company in the world. I would never go any where else or drive any car but a Toyota purchased here. They are beyond incredible. All businesses should be run this way. The country should be run this way. Trust integrity...the customer is their first priority if every respect. I cannot say enough about the care they give to every detail in making the customer feel respected and cared for at all tines. More

Helpful 0

Report | Print

Falmouth Toyota The Best! Been purchasing vehicles and having them serviced at Falmouth Toyota for over twenty years, not once have I been disappointed! I have referred Falmo Been purchasing vehicles and having them serviced at Falmouth Toyota for over twenty years, not once have I been disappointed! I have referred Falmouth Toyota to many: all, are now, forever customers! More

Helpful 0

Report | Print

Fantastic Dealership! I have purchased many vehicles from Falmouth Toyota, with financing and always new. My experience with the Sales, Management, Finance, and the Service I have purchased many vehicles from Falmouth Toyota, with financing and always new. My experience with the Sales, Management, Finance, and the Service department has been nothing less than Outstanding. I recently bought another vehicle and started with one Salesman and ended the transaction with Gio (Gianpiero). Gio was very professional, understanding, and extremely knowledgeable. He went over my new vehicle and made sure I had understood everything before he continued onto the next item. His laid back demeanor is great for Falmouth Toyota and their customers! He is an Outstanding Salesman! Thank you, Gio! Amy Killoran went above and beyond! The vehicle I was interested in was not in the lot, Amy found what I was looking for, and in 2 days, I was driving away in my new vehicle! Thank you, Amy. Ian Nixon was very thorough and patient while he explained all the financing information. He made that process very easy for me. Thank you, Ian! During the test drive, I noticed that the SUV did not sound “normal to me.” I went over to the Service Department and Jared and a few others (I did not get their names), were extremely helpful! They explained to me about the Hybrid engines. The next day, Tony even went for a ride with me and explained the entire process of the Hybrid engine. Thank you, Tony! More

Helpful 0

Report | Print