Valerie Rich | Page 8

Good experience with service manager and service quality I had wheel service done on my car here. It was a good experience. The service manager Valerie is kind, diligent, and efficient. The dealership itse I had wheel service done on my car here. It was a good experience. The service manager Valerie is kind, diligent, and efficient. The dealership itself has a nice waiting area, so my wait was pleasant. The wait was also very short. I plan on coming back for my next service. More

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Josh and Wilde are the best! We have bought a few cars from Wilde. We tell everyone we know to go to Wilde. Best pricing around and they are straight forward. We were sad to see o We have bought a few cars from Wilde. We tell everyone we know to go to Wilde. Best pricing around and they are straight forward. We were sad to see our previous rep leave, but when we found Josh, we knew we were in good hands! He is not a "used car salesman". He takes time to get to know you, your situation and needs, and finds the best match and deal for You! Talk about having someone on your side. We can not recommend Josh enough!! More

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Love our Accord We've gotten our last three Hondas from Wilde East Towne Honda and have worked with Scott Jensen with the last two. He's been fantastic and we've alr We've gotten our last three Hondas from Wilde East Towne Honda and have worked with Scott Jensen with the last two. He's been fantastic and we've already recommended him to others. Whether we stop in for questions about our car or just a car wash, he's always willing to help. Exemplary customer service skills. We've also had nothing but positive experiences from everyone in the service area too. We wouldn't think of going to a different dealership. More

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Great Experience on this new car purchase Using the Costco and Consumer Reports/TrueCar prices as a starting point I was able to negotiate a price over email within about 20 minutes that was a Using the Costco and Consumer Reports/TrueCar prices as a starting point I was able to negotiate a price over email within about 20 minutes that was acceptable to both parties. Then when we arrived a the dealership to value our trade that matched my expectation for the value of the trade and boom trade in and sale were done we were on our way with our new car in under two hours including financing. One week in and love CRV E-L More

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Exceptional Customer Service We recently brought our car in for service and worked with Val. The service we received was exceptional. Val helped in several areas of service includ We recently brought our car in for service and worked with Val. The service we received was exceptional. Val helped in several areas of service including doing some tire research. She immediately knew the issue with our car from the noise that we described to her. She helped to ensure that we were comfortable with all of the costs and gave detailed explanations to any questions we had. She was patient and thorough in all aspects of our visit. We will not hesitate to bring our vehicle back to Val with any future service needs. More

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Travel Assistance On August 24th my wife and I were on day 2 of a 2 day trip from WV to MN to babysit our grandchildren. We stopped in Madison for lunch and when we r On August 24th my wife and I were on day 2 of a 2 day trip from WV to MN to babysit our grandchildren. We stopped in Madison for lunch and when we restarted our drive we immediately noticed the smell of burning rubber and saw smoke coming our from under the hood of our 2015 CRV. After getting over the shock that our Honda had suffered a premature part failure, we had the car towed to Wilde Honda and explained to the service advisor that we must complete our trip that day and quickly needed information regarding the problem as we would have to make arrangements for a rental car, etc. if the problem could not be diagnosed and repaired that day. Many thanks to service advisor Valerie. She was very kind to us and was able to quickly have our car moved into the repair area where they found the water pump had seized which subsequently caused the drive belt to fail. Fortunately, they had both parts in stock and our car was quickly repaired,(all costs covered by warranty) and we were soon back on the road and able to "complete our mission" of caring for our grandchildren. We had no further issues with our vehicle upon our return drive home. We greatly appreciate the prompt and courteous service by all the staff at Wilde Honda. The facility was very clean and the service waiting area was quite welcoming with many amenities to make the waiting a pleasant experience. We would highly recommend the dealership to those in the Madison area as well as those who are traveling through the area. More

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Helpful and friendly I have never purchased a car before, so I was very nervous making my first big purchase. Mikayla was super helpful and friendly. She sat there and tal I have never purchased a car before, so I was very nervous making my first big purchase. Mikayla was super helpful and friendly. She sat there and talked to me while waiting and kept me entertained during the process. I had my windshield wiper fluid light on at purchase and it continued to stay on, so I brought my car in and explain my troubles. The problem was the sensor, which is a lengthy and pricy procedure. She had them waive all fees and worked with me on when I was available for them to fix it for me. Mikayla cares about her customers and wants to make sure the car buying process is comfortable and enjoyable! More

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Why I Never Go Anywhere But Wilde East Honda Cars are complicated. WEH made it simple. It can be very stressful. WEH made it stress free. In my life I have gone and dealt with many dealerships Cars are complicated. WEH made it simple. It can be very stressful. WEH made it stress free. In my life I have gone and dealt with many dealerships and repair shops. This is by far the best one the only one i go to. I am always greeted with a friendly face and a smile. Feel like I am a part of the family when I am there. I am so blessed to get to work with Valerie when I am there. She is the nicest, sweetest and most helpful women. I always know everything is going to be ok and I will be taken care of. She explains everything to me in terms I can understand. I always am included in every step of the process. She knows what she is doing and that is reassuring. She does all this while making you smile and feel loved. She is amazing. Also when I do get it serviced I always have it services by Tim Kesterson. Unsure why is name isn't one I can select below but I give him 5 stars. He is the best service technician in that place has. He is amazing at his job. Whatever is thrown his way he gets it done. He is efficient, reliable, and incredibly mechanically intelligent. I trust him with my life. I also worked with Mike Spellman. He is an amazing guy who makes sure that the cars get serviced in the most excellent manner and that the highest quality service is provided. He does an amazing job making sure the shop runs effectively and smoothly. They both are the best. The most important thing is I leave the shop feeling safe every time he works on my car. I know nothing is going to go wrong once I leave because he worked on it and took care of all the problems. Speaking of problems, had a MAJOR one recently. I bought a used car from WEH a couple months ago and an undiscovered problem surfaced. It had me stressed and worried. So I went to the sales team to see what could be done. I talked to Peter and instantly he made my stress go away. He was very genuine and welcoming. Very nice. He told me he would take care of it. And he is a man of his word. So thankful for him. He is another reason I will continue to come back to this wonderful establishment. The atmosphere and culture this company has build is pretty amazing. I have spent many of hours there and don't regret a second. I enjoy myself when I am there. This place is one of a kind. More

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Ridgeline Driver We've had our Ridgeline for about 3 months now, and just like our salesman Scott Jensen said, it's the most comfortable truck we've ever been in. Thi We've had our Ridgeline for about 3 months now, and just like our salesman Scott Jensen said, it's the most comfortable truck we've ever been in. This is our 3rd Ridgeline and we'll be back to see Scott and Wilde again when it's time for the next one. We've also used Wilde service for the past 4 years and have always had a great experience. Customer service the way it's suppose to be. More

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Poor customer service When I took my car for service back in March, Valerie treated me as a professional and her customer service was outstanding and excellent. I'm glad When I took my car for service back in March, Valerie treated me as a professional and her customer service was outstanding and excellent. I'm glad, I was able to work with Val and if I could I would give her 10 stars!! When, my Honda was ready to be picked up (Sat March 4th), unfortunately Valerie wasn't around to help me out. I pulled up in my 2017 Honda loaner car and picked up my 2013, which was fixed. However, I was really disappointed with the way Cheryl treated me. She asked me, if the tank of gas in my loaner was full and mentioned the miles that were driven, which I found unpleasant. The worse part was that my car wasn't even washed, when I went to pick it up. Unfortunately, I have to put a bad review and maybe next time I can go to Zimbrick, which is right around the corner or find another dealer. More

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