Valerie Rich | Page 7

Valerie made my visit painless. I've been to many dealerships service departments and Valerie Rich let's you know she cares about your experience and satisfaction with the work being I've been to many dealerships service departments and Valerie Rich let's you know she cares about your experience and satisfaction with the work being done. She goes the extra mile to make sure that the quality, price and service are in sync with what I, the customer, was expecting. I'll always request and recommend Valerie for any service related needs at Wilde East Towne Honda. Thank you! More

Helpful 0

Report | Print

Always a great experience I already got my service done here on my Civic and was looking to upgrade to an HR-V. The service is always amazing and the buying experience was simi I already got my service done here on my Civic and was looking to upgrade to an HR-V. The service is always amazing and the buying experience was similar. I love going to the dealership because it's welcoming with free coffee and snacks and wi-fi. My recent buying experience was great and my sales rep made the time for me to come in earlier than I was expecting the day of purchase. The buying process was seamless and I drove away happy! It was my first big purchase and they made the process very easy and transparent. More

Helpful 1

Report | Print

Exceptional Val was absolutely incredible. While the vehicle situation was unideal, Val made the experience memorable. Not only did she keep an open line of commu Val was absolutely incredible. While the vehicle situation was unideal, Val made the experience memorable. Not only did she keep an open line of communication, but was able to coordinate a loaner vehicle during one of the coldest days in decades so we could get my daughter to an unexpected dr’s visit. She had a loaner at my work within ten minutes of a request and followed up to check on my daughter. What an incredible act of kindness and service. I would pay extra for a future vehicle just for this type of service. More

Helpful 0

Report | Print

2 times the charm Just leased my second Civic with Scott at Wilde and things could not have gone any smoother. He had my car ready when I got there, helped me with get Just leased my second Civic with Scott at Wilde and things could not have gone any smoother. He had my car ready when I got there, helped me with getting my phone set up and even helped me return my rental car. A true pro. I have and will continue to refer anyone I know looking for a car to Wilde. I've also had nothing but great experiences with their service area too. More

Helpful 0

Report | Print

Valerie "Val" Rich I met Val, completely by accident (an employee, who is no longer there, lost track of my car after a service appointment). She was so determined to he I met Val, completely by accident (an employee, who is no longer there, lost track of my car after a service appointment). She was so determined to help me, and she did it with such care and humor, that I started asking directly for Val when I needed my car serviced. My impression from that day (in 2014) has been the same since- Val Rich is trustworthy and honest and kind and fair in a business consumers can find intimidating. She is a lovely person who cares about the clients and their cars. Thank you Val, see you next time! More

Helpful 0

Report | Print

2017 Accord We purchased a 2017 Accord LX, Certified Used. This is the second Honda Certified vehicle we've purchased from Wilde East Town Honda. Dylan Norman di We purchased a 2017 Accord LX, Certified Used. This is the second Honda Certified vehicle we've purchased from Wilde East Town Honda. Dylan Norman did a great job of walking us through the process and we were able to take delivery later the same day. Thank you, More

Helpful 0

Report | Print

Cheryl and Valerie-superior customer service I recently had my rear brakes and rotors replaced at Wilde East Towne Honda. When I dropped off my vehicle Cheryl and I discussed having the rear brak I recently had my rear brakes and rotors replaced at Wilde East Towne Honda. When I dropped off my vehicle Cheryl and I discussed having the rear brakes replaced and an alignment performed. I left the service center and went to lunch. While I was eating Valerie phoned me and suggested I should postpone having the alignment completed until I replaced my tires. I appreciated her insight and integrity. Approximately 15 minutes later Cheryl phoned me and also recommended I wait until my tires were replaced (they are at 2/32 tread depth) to have the alignment completed. Cheryl had gone to lunch and upon her return she read the technician notes. She promptly reached out to me prior to having the alignment performed in an effort to save the expense until my tires were replaced. As she always does, Cheryl advocated for the customer. I sincerely appreciate both Cheryl and Valerie contacting me and acting with integrity. I was fully expecting an alignment and would have been happy had it been conducted. However, Cheryl and Val both recognized an alignment was not necessary and alerted me immediately when they realized the alignment should be delayed until my tires were replaced. This simple act functioned to create an increased level of trust, confidence and loyalty between myself and these 2 individuals. Please commend both Cheryl and Val for their exemplary work and commitment to superior customer service! More

Helpful 0

Report | Print

We have purchased 3 vehicles in the last few years from Veli We have always had a wonderful experience with Wilde. We will continue to ask for Veli as our salesman, Valerie as our service rep and recommend your We have always had a wonderful experience with Wilde. We will continue to ask for Veli as our salesman, Valerie as our service rep and recommend your dealership to others. We have always been treated fairly and with respect. Even with my previous Pilot Veli and Valerie made sure I was well taken care of after an accident. More

Helpful 0

Report | Print

Excellent advocate for the customer Valerie displayed exemplary customer service when looking into my issues with the used car I purchased. I felt that she "went to bat" for me on an is Valerie displayed exemplary customer service when looking into my issues with the used car I purchased. I felt that she "went to bat" for me on an issue that was easily overlooked at purchase. (no fault of anyone, just something that wouldn't show up until some usage.) Repair will be attempted at a later date but I wanted to say that she was very helpful in explaining everything and I didn't feel slighted. I booked an appointment today for the repair in the next few weeks and look forward to working with the staff again. I am new to this business but thus far, I couldn't be more complimentary about the way they have treated me and addressed any issues with the used vehicle I purchased. More

Helpful 0

Report | Print

Excellent !! Great customer service ! Would recommend Wilde easttown honda to anyone looking to buy a new or used car, thanks again for another great car buying ex Great customer service ! Would recommend Wilde easttown honda to anyone looking to buy a new or used car, thanks again for another great car buying experience! More

Helpful 0

Report | Print