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Wesley Prudencio
Wesley Prudencio at Audi Des Moines
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Wesley Prudencio | Page 3

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.6
170 Reviews
4.6

170 Reviews

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170 Reviews of Wesley Prudencio

December 23, 2023

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Employee Rating

Got in and out. Convenient time and work was done quickly and nicely. Thank you. More

by TELE1966
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 27, 2023

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

December 23, 2023

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Very responsive and professional . I felt well taken care of and that the team truly cared about my experience the whole time. More

by HFLYNN7
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 27, 2023

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

December 23, 2023

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Employee Rating

I had a second key programmed. Staff was excellent. Unfortunately, several items no longer work such as interior lights don't come on when door is opened and my radio frequently cu More

by ROBINDP514
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 27, 2023

Audi Des Moines responded

Thank you, Robin, for choosing our dealership! We're always happy to help in any way possible. Please come back so that we can take a look at your lights and radio. We look forward to hearing from you! Best Regards, Brett Schettler General Manager

December 17, 2023

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Very competent. Especially for newer vehicles. More expensive than other dealers. Service videos are very helpful. Not able to diagnose minor wind noises though More

by Ron
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Recommend Dealer
Yes
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Dec 17, 2023

Audi Des Moines responded

Ron, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 12, 2023

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Employee Rating

Great Very professional and very knowledgeable , I would recommend to all my friends and family . Thank you More

by ALEX.YANOUSKIY
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 12, 2023

Audi Des Moines responded

Alex, thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

December 09, 2023

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Great customer service and my vehicle was done when promised. I would recommend Audi Des Moines to my friends and family. More

by dkkforty
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 11, 2023

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

November 30, 2023

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Outgoing No Very outgoing, made maintenance worthwhile. Very very polite, would very much so absolutely recommend again?? More

by Rusticmine
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Dec 02, 2023

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

November 29, 2023

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Employee Rating

Great He is kind. Patient. Explains things to me well My car was washed Hello More

by HOGLE4
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Nov 30, 2023

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

November 17, 2023

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Unfortunately our experience was not good from not listening, mis-diagnosing, inconveniencing us, and creating a burdensome situation. We will not be back. Thank you. More

by MARYPATMCMAHON
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Workmanship
Service Time
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Recommend Dealer
No
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Nov 22, 2023

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Mary, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

November 17, 2023

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Employee Rating

We were not satisfied as we not listened to, our problem was misdiagnosed, and we were inconvenienced. The entire process was a disappointment and a burden. We will not return. Thank you, More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Nov 22, 2023

Audi Des Moines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Brett Schettler General Manager

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