Will Malloy

Great Experience We had to make a decision whether to downsize from an explorer to an escape. Our salesperson was helpful as we worked our way through to our decision We had to make a decision whether to downsize from an explorer to an escape. Our salesperson was helpful as we worked our way through to our decision to purchase the escape. Our salesperson has a very pleasant, upbeat demeanor and is knowledgeable about the vehicles. More

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Apple ford Columbia review Overall positive experience. Nice locatation in easy to get to Columbia. I hope their customer for life program proves to be beneficial for the custo Overall positive experience. Nice locatation in easy to get to Columbia. I hope their customer for life program proves to be beneficial for the customer. Only negative comment I'd give is I was hoping they'd honor my request for a drop in bed liner, but it was denied. More

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Smoothest car buying experience. Steve Meyer helped my experience buying my Ford Explorer a very pleasant one. Steve was very helpful, honest and great to work with. Most car buying e Steve Meyer helped my experience buying my Ford Explorer a very pleasant one. Steve was very helpful, honest and great to work with. Most car buying experiences are unpleasant. I often feel like they only care about making a sale or getting one over on you. Not with Steve or Apple ford. I felt that they truly cared if we were happy and comfortable with the vehicle and deal we were getting. More

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Straight forward initial experience We were in and out very quickly. We knew what we wanted, and the staff helped move us through the process very quickly, without the usual pain of the We were in and out very quickly. We knew what we wanted, and the staff helped move us through the process very quickly, without the usual pain of the "let me talk to my manager" or "you really should get the pain sealant" experience. My first ford (we were a GM family). INterested to see how the long term experience is. So far, so good. More

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Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More

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Salesman Goes the Extra Mile Our salesman, Dan Brennan, went out of his way to help us, spending extra time with us on 3 or 4 separate visits and finding us what seemed like the o Our salesman, Dan Brennan, went out of his way to help us, spending extra time with us on 3 or 4 separate visits and finding us what seemed like the only manual, white, V6 2015 Mustang in the mid-Atlantic. Additionally, Will, the finance man, was very patient and helpful. On the downside, I would find someone else to do the insurance and customer service presentations. These were not people who should have contact with customers. More

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Beware I've bought 2 cars from this dealership before, and recently attempted to buy a third. After dealing with Will and James, all I wanted to do was take I've bought 2 cars from this dealership before, and recently attempted to buy a third. After dealing with Will and James, all I wanted to do was take a bath. I don't think I've ever dealt with such skeevy dealership employees. They tried slipping in extra fees and items hoping i wouldn't catch them, and just seemed extremely untrustworthy. Ended up purchasing my 2015 Explorer elsewhere. Sorry guys, you've lost my business. More

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Great experience all around Great dealership! Being an X plan buyer we know what we'll pay for a vehicle-so my focus is on the knowledge, professionalism and customer service qu Great dealership! Being an X plan buyer we know what we'll pay for a vehicle-so my focus is on the knowledge, professionalism and customer service qualities of the people who work at a dealership. Apple Ford is the third dealer that I've purchased from in Maryland, and will be the only one I use from this point forward. Jeff Erlich was our salesman and went above and beyond to ensure that we were provided with the necessary information for our purchase and the customer for life program. He followed up after our purchase, and never pushed additional services for us to buy. Will Malloy made sure that we received the best financing deal possible, and had us in and out quickly. Lindsey explained the optional protection plans for the car that we could purchase, and never pushed us to buy a particular option or plan. Since we bought the car in the evening we had to come back for the undercoating and exterior protection, and she made the service appointment for us and explained the loaner program. Bernie came over and welcomed us to the Apple family even before the paperwork was finalized. I will definitely purchase from Apple again and have recommended the dealership to friends. More

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Customer Service Customer service was excellent at Apple Ford. The salesman was courteous and helpful. I am looking forward to getting use out of their Customer for Li Customer service was excellent at Apple Ford. The salesman was courteous and helpful. I am looking forward to getting use out of their Customer for Life program. More

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Good experience but wished they would have negotiated on price. The selection of used trucks in my price range was limited. I feel that I got a good deal. The finance department forgot abou negotiated on price. The selection of used trucks in my price range was limited. I feel that I got a good deal. The finance department forgot about me for quite a while but in the end got me a better rate than my credit union could. More

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