Michael Sheckells

After the worst Service Department experience in 47 years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to on seven different occasions regarding Ford Co. policy, expected completion times, availability of a shuttle to take me home, and the process of fixing a particular problem. Arrogant, dismissive, dishonest, and negligent people from top to bottom. Service Manager is either a half wit or a terrible liar. Either they know what they're doing and are dishonest OR they DON'T know what they are doing and screw up by the numbers. Either way the customer loses. I am 65 years old and have dealt with Ford, Honda, Ram, Mazda, Tesla and Buick dealers and mechanics for nearly 47 years. This was the worst service experience since I have been a customer at car dealerships (dating back to 1973). The desk clerk, while polite, was filled with fake, inaccurate info. I guess they assume customers are idiots. Warning: Do not trust ANYONE at Apple Ford in Columbia. They show no respect or regret. They can't seem to do anything right or communicate even among themselves. Mechanics tell you one thing...Service Manager another...desk clerk just makes it up as we go. DONE! No more Fords. Mr. Ford in Detroit would not be happy with this dealership because it gives his whole company a bad name: LIARS. FRAUDS. NITWITS. No more Fords for me and my family. And only too glad to tell my neighbors and friends. Be aware: This dealership will screw you. They are fools, liars and arrogant incompetents. AVOID like the plague. Buy a Honda or Toyota or Tesla...avoid Ford. More

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Excellent, quick transaction Salesman Deaven did a fantastic job at pricing the vehicle where I wanted to be. Some of the negotiation was done on a telephone call. Very polite y Salesman Deaven did a fantastic job at pricing the vehicle where I wanted to be. Some of the negotiation was done on a telephone call. Very polite young salesman. More

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Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

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Smooth, Pressure-Free Experience Jeff and Steve made this an extremely easy buying experience from beginning to end. I was able to take as long as I need to compare cars, and there wa Jeff and Steve made this an extremely easy buying experience from beginning to end. I was able to take as long as I need to compare cars, and there was no pressure of any kind. I will be returning for my next new vehicle. More

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Rating for service on 2016 Lincoln MKX Apple Lincoln Ford, Columia Md (Specifically their Tri State Collision Center) does not do good work. Claimed they had repaired my cars front bumper Apple Lincoln Ford, Columia Md (Specifically their Tri State Collision Center) does not do good work. Claimed they had repaired my cars front bumper cover but they left damage behind bumper not fixed. Kept my car 5 weeks in. 2016 and 2017 and damage still not fixed (headlights, cross core member, cracked rt bottom headlight bracket). Many screws and nuts were left off in wheelwells and bottom front plastic panels, inside of hood for rubber seal. Both Bottom left & right door panels have cracked brackets. It took 5 or 6 times get bumper paint color to match body paint color. Overall back experience. Do not take your car to Tri-State Collision in Columbia , Md More

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Smoothest car buying experience. Steve Meyer helped my experience buying my Ford Explorer a very pleasant one. Steve was very helpful, honest and great to work with. Most car buying e Steve Meyer helped my experience buying my Ford Explorer a very pleasant one. Steve was very helpful, honest and great to work with. Most car buying experiences are unpleasant. I often feel like they only care about making a sale or getting one over on you. Not with Steve or Apple ford. I felt that they truly cared if we were happy and comfortable with the vehicle and deal we were getting. More

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Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More

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Representative is unresponsive - (REVISITED) Day...after the night. When I first wrote this review, I was very disappointed in my experience in approaching Apple Ford to hear my issues and per Day...after the night. When I first wrote this review, I was very disappointed in my experience in approaching Apple Ford to hear my issues and perhaps advocate for a satisfactory result that would confirm the trust in my local dealership. Luckily Apple did remain engaged...and I'm happy to say, after more involvement did more than satisfactorily resolve my issues. I am happy...and so being a "fair" minded (if not insistent) customer, I am amending my review to say as much. I am happy. I have not deleted my previous review, just to let you know the proverbial "night & day" difference in Apple's response from before, and now. I recant my pledge to avoid Apple, & I look forward to visiting and relying on Apple, my local dealership in the future. Night & confusion... First I called to discuss an issue about your affiliate bodyshop Tristate Collision (22 Oct) and followed up with an email explaining my problems to Mr. Sheckell who promised to look into the issue and return my email. I waited for five days...no response. One of my complaints about the Tristate experience was the "lack" of response from their shop director. With that said, I had to call again. Mr. Sheckell indicated that he had not seen my email...and admitted that it could have gone to his junk mail, he gets these all the time so he just scanned it and probably deleted it. This was my service at Apple Ford. That's my Apple complaint. As for his inquiry into the issue with Tristate it was more about parroting what I had already been told...I'm screwed, get over it. Look...I've purchased a Ranger truck at Apple before...I have a late model F150 Supercrew Lariat now. I like Fords...had a total of four so far...was thinking about another truck...definitely a Mustang before I died. But I will NEVER EVER give Apple any of my business whether purchase, service or parts again. And as long as I have a breath in my body, and my wits about me I will always advise my family, friends or even the man on the street. Apple Ford is non responsive when they or their affiliates are "arguably" responsible for breaking your car. More

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This dealer does not care one bit about customer service. They are a bunch of greedy jerks after your money. Stay far, far away from this rotten apple. They are a bunch of greedy jerks after your money. Stay far, far away from this rotten apple. More

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