Herb Gordon Subaru

Herb Gordon Subaru has kept my car running smoothly for several years now. Vitaliy (service advisor) is fantastic; and the other service advisors I’ve worked with in the past have also been great. Servic several years now. Vitaliy (service advisor) is fantastic; and the other service advisors I’ve worked with in the past have also been great. Service department is capable and efficient. More

10/10 car buying experience! Alan and Marc was very informative and made the whole experience quick and easy. Will recommend to anybody looking for a new Subaru in the DMV area. Alan and Marc was very informative and made the whole experience quick and easy. Will recommend to anybody looking for a new Subaru in the DMV area. Thank you guys! More

Mr. Hanscom was condescending when discussing the issue I had where my forester left me stranded in Delaware the day prior. My vehicle had just been at Herb Gordon a few days earlier, where everything suppo had where my forester left me stranded in Delaware the day prior. My vehicle had just been at Herb Gordon a few days earlier, where everything supposedly was fine and the battery had been inspected. Yet, less than a week later I was stranded with a dead battery after driving 180 miles. He told me I just have left the interior lights on…because I am a woman and that was the only reason he could think of. Yet when the battery was visually inspected the case had battery acid on the points and the case-an indicator that it was leaking, for some time. Subaru recommendation is to remove a battery that indicates leaking-which Mr. Hanscom did not, he stated it was merely acetone buildup on the points. Points that are supposed to be checked and cleaned each time the battery is checked for an oil change. I have been witness to his arrogant and demeaning manner to women, not only myself but others before. It’s clear that the directive to the mechanics service team is do the minimum not the complete job. Four times my vehicle has been brought in with disappointing results because the complete job wasn’t done the first time: a similar battery issue eventually came to replacement, a AC unit not properly inspected that required multiple visits to resolve, and a lift gate that required five trips to replace the sensor. My service consisted of updating software-which appears to have been a recommendation dated for September 2022. Yet my vehicle has been in twice and the software update wasn’t performed until I was left stranded 100 miles from home. So needless to, live I love my Forester, I am far from impressed with Mr. Hanscom’s management of service. My service advisor has always shown respect and understanding-something several of other individuals have not-because they as men know better… I am sure I am not the first woman who has felt this way. One service rep even told me my hand cream created the peeling of the steering wheel leather-when in reality-it was a known problem on my model year. The apple doesn’t fall far from the tree. More

Service is great! Very professional and courteous - I highly recommend it for service. They do great work!! Very professional and courteous - I highly recommend it for service. They do great work!! More

I've bought two new cars from this dealership (2015 Subaru Forester & 2020 Subaru Ascent) and between all the oil changes and other assorted trips, they have been 100% awesome! Keep doing what you are Subaru Forester & 2020 Subaru Ascent) and between all the oil changes and other assorted trips, they have been 100% awesome! Keep doing what you are doing, and always let your employees know that their professionalism & kindness are very much appreciated! More

This was simply the best car buying experience! Muhammed was very professional and personable. I was feeling uneasy going to a dealership to purchase a car, but Mr. Zeidan was transparent and patie Muhammed was very professional and personable. I was feeling uneasy going to a dealership to purchase a car, but Mr. Zeidan was transparent and patient when answering my questions. Thank you, thank you to Muhammed the team at Herb Gordon Subaru! More

After months of a frustrating search for a car, we were delighted to find Herb Gordon Suburu and Muhammad Zeidan. He was welcoming from the moment we met. We shared that this was the first time we were con delighted to find Herb Gordon Suburu and Muhammad Zeidan. He was welcoming from the moment we met. We shared that this was the first time we were considering a Suburu. He was informative and patient as we navigated through the choices to find a good fit for us and helped us to weigh our options between two final choices. We are extremely satisfied with our car. Everyone at the dealership was professional, warm and helpful. They ensured we were comfortable with operating and using all the options of our Forester before we drove home. We are looking forward to continuing a relationship with the service center. More

Muhammed was great. Very helpful and extremely customer service oriented. He never rushed us and went well above and beyond to make sure we were happy. Very helpful and extremely customer service oriented. He never rushed us and went well above and beyond to make sure we were happy. More

Great staff attentive and helpful l. They provide awesome world class customer service. Thank you They provide awesome world class customer service. Thank you More

This dealership was clean, welcoming, and easy to navigate! There was a warm welcome whenever we walked in and it was easy to know where to go based on what we needed. navigate! There was a warm welcome whenever we walked in and it was easy to know where to go based on what we needed. More