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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,154 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,154 reviews

April 01, 2024

Very easy. Very fast. Great people who are excellent at customer service and getting the job done More

by jimbo49055
Recommend Dealer
Yes
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Apr 02, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 29, 2024

Wait was relatively long for someone to check me in. Windshield was not cleaned like times in the past. More

by dkoett
Recommend Dealer
No
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 28, 2024

Quick responding, understandable Excellent timing, perfect communication Perfect timing for paper work, vehicle hand over More

by gopali.saroj
Recommend Dealer
Yes
Employees Worked With
Alsweiti
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 28, 2024

Everything was done in a professional manner and explained before the work was started on. More

by waggjim
Recommend Dealer
Yes
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 27, 2024

Very knowledgeable about their vehicles and friendly easy process to exceed all my wants and needs . Very happy and would highly recommend all my family and friends to purchase at Frank Brown GMC. More

by desertfox3432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 27, 2024

Very knowledgeable and pleasant friendly staff Very knowledgeable and friendly staff. Went through the process seamlessly and exceeded our expectations. More

by desertfox3432
Recommend Dealer
Yes
Employees Worked With
J R super dooper salesman
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Mar 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 25, 2024

The total price was a lot more than I anticipated. Plus, 1st of the issues was not addressed. I am still having the same issue with the screen changing on its own . It's still changing radio stations More

by jessiesams1977
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
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Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 25, 2024

The cashier could be a little bit more friendly . The receipts need to be more understandable for the customer or the cashier, and service personnel needs to explain the charges better More

by jessiesams1977
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
Report | Print
Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 25, 2024

Very pleased with the dealing we had with Phillip and everyone at Frank Brown. this is the 3rd vehicle we had bought from them. More

by telkjl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 24, 2024

They were professional, courteous, friendly knowledgeable and quick. I always appreciate the trusting, family like atmosphere they provide. More

by stevenreedy01
Recommend Dealer
Yes
Employees Worked With
everyone
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Mar 25, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
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