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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,346 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,347 reviews

April 23, 2024

We went in looking at a truck I was really interested in. Blake was really informative and communicated well as we live 2 hours away in East Texas. We came in late almost toward closing hours and we were acc More

by Mission Home
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Town East Ford responded

Wow! Thank you for taking the time to leave such a detailed and positive review! We're so glad to hear your experience was fantastic. It sounds like Blake went above and beyond to make sure you got the truck you wanted. His clear communication, especially considering the distance you traveled, is much appreciated. We're also thrilled to hear the entire Town East Ford team provided a relaxed, no-pressure environment – that's exactly what we strive for! We appreciate your kind words about them staying late and working hard to get you the best financing options. Their dedication to customer satisfaction is truly commendable. Congratulations on your new truck! We're happy to know Blake has won your business for the future, and the team looks forward to serving you again. Please don't hesitate to reach out if you have any questions or need assistance down the road. Thank you again for choosing Town East Ford!

Helpful
April 22, 2024

Town east ford is a very nice clean and organized dealership with plenty of inventory very nice staff, and my brother in law works there so that makes it even better! More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Helbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis
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Apr 23, 2024 -

Town East Ford responded

We appreciate you taking the time to leave such a kind review! We strive to create a welcoming and organized environment with a friendly staff, so it's fantastic to hear we achieved that. And that's great to hear you have a familiar face at Town East Ford in your brother-in-law!

Helpful
April 22, 2024

They went above and beyond to get us in our truck. Excellent customer service and everyone was friendly. More

by StegMire98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Town East Ford responded

Wow, that's fantastic to hear! We appreciate you acknowledging our team's dedication to getting you into your perfect truck. We take pride in exceeding expectations and providing excellent customer service with a friendly atmosphere. Congratulations on your new truck, and thanks for choosing Town East Ford!

Helpful
April 22, 2024

I had a very smooth experience. From the test drive to negotiation I felt very informed and comfortable with my decisions. More

by Kiaya J.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Town East Ford responded

We're so glad to hear you had a smooth experience at our dealership! Creating a comfortable and informative environment for our customers is a top priority. We appreciate you taking the time to share your feedback about the test drive and negotiation process. Knowing you felt informed and comfortable throughout your car buying journey makes our day! Congratulations on your new car, and we hope you enjoy it for many years to come. Thank you again for choosing Town East Ford!

Helpful
April 21, 2024

Jim always does a great job with customer service. Easy to schedule and a very nice guy. Thanks Jim More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in service
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Apr 22, 2024 -

Town East Ford responded

Thanks so much for taking the time to leave a review! We pride ourselves on delivering excellent customer service, and it sounds like Jim did a great job. We'll be sure to pass your compliments on to him. We're happy to have you as a customer!

Helpful
April 21, 2024

excellent service and treatment. very satisfied with all the information about my car. i recommended! More

by ANAIDA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Vazquez
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Apr 22, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you were very satisfied with the service and information you received about your car. We strive to provide excellent customer service and keep our clients informed, so your kind words truly mean a lot. We appreciate you recommending us as well! It means a lot that you trust us with your car's care. Please don't hesitate to reach out if you have any questions in the future. We're always happy to help!

Helpful
April 21, 2024

Cas was super informative and great to work with. Would definitely come back to Town East Ford! More

by sarabauer3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Cas provided you with a positive experience. At Town East Ford, we strive to ensure our customers have a smooth and informative car buying experience. It sounds like Cas embodied that perfectly by being knowledgeable and helpful throughout your visit. We appreciate you recognizing him! We're glad you would recommend Town East Ford and plan to return in the future. Please don't hesitate to ask for Cas by name if you do! In the meantime, if you have any questions about your new car, feel free to reach out to us. Congratulations on your new vehicle! We hope you enjoy it for many miles to come.

Helpful
April 21, 2024

Been around a long time. They try hard to make you happy. They have a decent selection of vehicles at what seems to be competitive market prices. I have done business time an More

by HANDYSERVICECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

Thank you for taking the time to leave such a loyal review! We truly appreciate your long-standing relationship with Town East Ford. Knowing that you've done business with us time and again and that it "feels right" means a lot to our team. At Town East Ford, we strive to provide a comfortable and positive experience for all our customers. We take pride in offering a decent selection of vehicles at competitive market prices, and it's fantastic to hear you acknowledge that. Our team is dedicated to working hard to find the right car for you and ensuring your satisfaction throughout the process. We're glad we've been able to achieve that for you consistently. Thank you again for your continued loyalty. We look forward to serving you for many miles to come! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Helpful
April 20, 2024

Blake was very nice and helpful! I have bad credit and have never been able to finance a car on my own and Blake was able to make it happen for me on my dream car without crazy stipu More

by Ginakarmstrong
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

We're thrilled to hear you had a fantastic experience at Town East Ford and that Blake was so helpful! Congratulations on driving away in your dream car! At Town East Ford, we understand that everyone's credit situation is different. We're proud to have a team like Blake who can work with customers to find financing solutions, regardless of their credit history. It sounds like Blake went the extra mile to make your dream a reality, and we're so happy for you! We appreciate your recommendation and letting others know that we offer options for all credit situations. Please don't hesitate to reach out to Blake or any of our team members if you have any questions about your new car or need anything in the future. We hope you enjoy your dream car for many miles to come!

Helpful
April 20, 2024

Had previous issues at location and changed to Planet Ford. We had to get car towed and serviced since it was closer. Erica responded quickly and assisted us with the best customer service. Because of he More

by nikij80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Apr 22, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review. We sincerely apologize for the previous issues you encountered at our dealership. We take all customer feedback seriously and are always striving to improve. We're thrilled to hear that Erica provided you with exceptional customer service during your recent visit. Her promptness and attentiveness are a testament to the high standards we expect from our team. We're lucky to have her at Town East Ford! We understand that regaining your trust takes time. However, we are happy to hear that Erica's service has encouraged you to give us another try. We're confident that your future experience at Town East Ford will be positive. Please don't hesitate to ask for Erica by name if you return for service needs. In the meantime, if you have any questions about the recent service performed on your vehicle, please reach out to us!

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