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Toyota of Gladstone

Gladstone, OR

Overview
Employees
Reviews
Vehicles
4.9
6,668 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles! Learn more at https://bit.ly/3q0oqta. Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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19375 SE Mcloughlin Blvd

Gladstone, OR

97027

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Showing 6,668 reviews

May 17, 2024

Lina and her team were very professional. The purchase experience was clean and painless.I highly recommended calling Lina to handle your transaction. More

by FrankM
Recommend Dealer
Yes
Employees Worked With
Lina Kusumowati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for taking the time to share your positive experience at Toyota of Gladstone! We're delighted to hear that Lina and her team provided you with a professional service that made your purchase experience clean and painless. It's wonderful to know that you would highly recommend Lina to handle transactions, reflecting the high standards we aim to uphold. We appreciate your recommendation and are glad you chose Toyota of Gladstone. We look forward to assisting you with any future automotive needs.

Helpful
May 17, 2024

Extremely impressed with Toyota of Gladstone. Raul was great to work with and made the car buying experience very straightforward and fun. This dealership was very honest and I will recommend thi More

by Cyrus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Doroteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dusty Call
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you so much for your glowing review! We are thrilled to hear that Raul made your car buying experience at Toyota of Gladstone straightforward and fun. Honesty is a cornerstone of our business philosophy, and it’s great to know that you found our dealership to embody this value. We're grateful for your recommendations to friends and family and look forward to serving each of them in the future. Thank you for choosing Toyota of Gladstone, and we hope to see you again soon!

Helpful
May 17, 2024

Cassie was my salesperson and she was very helpful, kind and patient. I didn’t feel rushed at all going through this process. She did a great job about walking me through each step of the process. I would More

by trudywhittaker24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin DeMars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charity Graff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for your kind words about Cassie at Toyota of Gladstone! We're delighted to hear that her helpfulness, kindness, and patience made your car buying process enjoyable and stress-free. It’s wonderful to know that she effectively guided you through each step, ensuring you felt comfortable and well-informed. We appreciate your recommendation and are thrilled that you had such a positive experience with us. Thank you for choosing Toyota of Gladstone, and we hope to assist you or your friends in the future!

Helpful
May 17, 2024

Manny was great to work with and the only sales person that contacted me when I told him to at a later date and all the others did not at other dealerships. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for sharing your experience with Manny at Toyota of Gladstone! We're so pleased to hear that he stood out by following up with you at the appropriate time, demonstrating the dedication and respect we strive to provide all our customers. It's important to us that our team listens and acts according to your preferences and schedule. We appreciate your acknowledgment of Manny's commitment and are glad you chose Toyota of Gladstone for your automotive needs. We look forward to continuing to provide you with exceptional service.

Helpful
May 16, 2024

Becka was fantastic in helping me find and lock-in the car I wanted. She was super responsive and was very easy to deal with. The car ended up delivering earlier than I expected and so that was a pleasant More

by bd2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becka Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nan Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parth
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for taking the time to provide such detailed feedback about your experience at Toyota of Gladstone. We're glad to hear that Becka was fantastic in helping you find and secure the car you wanted, and that she was able to assist in a responsive and easy manner. It's wonderful that the car arrived earlier than expected, and we appreciate you making the trip from Seattle. However, we sincerely apologize for the lengthy wait during the delivery process. We understand that waiting for the finance manager and the delays in the paperwork signing were frustrating, especially after a long drive and having to manage a workday schedule. We are continuously working on improving our processes to ensure that every aspect of our service is efficient and respectful of our clients' time. We are grateful that Becka and Nan were able to assist with the snacks and retrieving your forgotten item. Your feedback is invaluable in helping us improve, and we will take your comments into account to better our scheduling and customer service procedures. Thank you again for choosing Toyota of Gladstone, and we hope to provide a more streamlined experience in the future.

Helpful
May 15, 2024

This was a seamless transaction. Gladstone Toyota made it really easy for me. Zero pressure. More

by eshleman62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lina Kusumowati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Toyota of Gladstone responded

Thank you for your positive feedback! We're thrilled to hear that your transaction was seamless and that our team at Toyota of Gladstone made your experience easy and pressure-free. We strive to provide a comfortable and transparent process for all our customers, and it's great to know we succeeded with your visit. We appreciate your business and look forward to serving you again in the future. Enjoy your new vehicle!

Helpful
May 15, 2024

Everyone is so nice and helpful. I would like to tell everyone to shop there. More

by Lunlau999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Toyota of Gladstone responded

Thank you for your kind words and for recommending us! We're delighted to hear that you found our team to be nice and helpful. At Toyota of Gladstone, we strive to provide a welcoming and supportive environment for all our customers, and it's wonderful to know that we've succeeded in making your experience a positive one. We appreciate your endorsement and look forward to continuing to serve you in the future. Thank you for choosing Toyota of Gladstone!

Helpful
May 15, 2024

This is my family’s 4th or 5th car from this location and we’re extremely satisfied everytime. Excellent customer service, comfortable lounge and competitive pricing. More

by CADEHAGLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becka Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Toyota of Gladstone responded

Thank you so much for your continued loyalty to Toyota of Gladstone! We are thrilled to hear that you've been extremely satisfied with each of your purchases. It’s our pleasure to provide excellent customer service, comfortable amenities, and competitive pricing to make each visit enjoyable. We appreciate your trust in us over the years and look forward to serving you and your family for many more. Enjoy your latest vehicle, and as always, we're here whenever you need assistance!

Helpful
May 15, 2024

Diego was great, we worked with Becca most of the time, she was awesome. Diego closed the deal, but Becca made us want to come back More

by jaypow218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becka Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Villa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan in Finance
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May 16, 2024 -

Toyota of Gladstone responded

Thank you for sharing your experience with Diego and Becca at Toyota of Gladstone! We're thrilled to hear that Becca made such a positive impression on you and that Diego was able to successfully close the deal. Our team aims to provide exceptional service that not only meets but exceeds your expectations, and it sounds like Becca and Diego did just that. We appreciate your feedback and are delighted that you're considering coming back to us for future needs. We look forward to welcoming you again!

Helpful
May 14, 2024

It was my first experience ever at a dealership, but they did an amazing job on welcoming us and helping us find the best vehicle for me. Especially Ruben C. an amazing guy, I’m glad I was able to meet him a More

by Jose Jara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cendoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Toyota of Gladstone responded

Thank you for choosing Toyota of Gladstone for your first dealership experience! We are delighted to hear that we made a positive impression and that Ruben C. was able to assist you effectively in finding the perfect vehicle for your needs. We aim to provide a welcoming and supportive environment, especially for those new to the car buying process. Your kind words mean a lot to us, and we're thrilled that Ruben played a significant role in your satisfaction. We hope you enjoy your new vehicle, and remember, we're here to help with any future automotive needs you might have.

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