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Otto Cadillac
Albany, NY
2,292 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,292 reviews
August 25, 2025
Courteous ,Professional, Understanding, Great Listeners. It was worth the 2 1/2 drive up to Albany to do business with Declan and his staff. It was worth the 2 1/2 drive up to Albany to do business with Declan and his staff. More
by nickrelli
Verified Customer
August 25, 2025
Amber was very helpful and I was in and out in about an hour! I will definitely return for all my regular maintenance. hour! I will definitely return for all my regular maintenance. More
by seifert.deborah
Employees Worked With
August 23, 2025
This is my third purchase from this dealership. This the most professional dealership I have ever worked with. Declan has sold me all my Cadillacs, and the fact that he has been at this dealershi This the most professional dealership I have ever worked with. Declan has sold me all my Cadillacs, and the fact that he has been at this dealership for 11 years is outstanding. More
by TOBY.RABENBURG
August 20, 2025
The receptionist sets the tone for your dealership and she does an excellent job. All the people I interfaced with were great. Very happy with the dealership and the culture that received me and serviced she does an excellent job. All the people I interfaced with were great. Very happy with the dealership and the culture that received me and serviced my needs. Great job. Wish more organizations were like this. More
by bscotese
Employees Worked With
Other Employees :
Anthony. the guy who helped set up my car phone pairing and test drive was very helpful and kind
August 20, 2025
Our experience with this dealership was excellent. The entire process was simple and stress-free. Everyone we worked with was accommodating, professional, and went out of their way to make sure we fel The entire process was simple and stress-free. Everyone we worked with was accommodating, professional, and went out of their way to make sure we felt comfortable. They answered all of our questions clearly and made everything easy from start to finish. We truly appreciated how smooth the process was and would gladly recommend them to anyone. More
by trog306
Employees Worked With
August 16, 2025
The service department is very good to deal with especially service advisor Bill who I deal with each time. especially service advisor Bill who I deal with each time. More
by rpiman03
August 15, 2025
I think I got a good deal on XT6 . The service was good. Nice vehicle. The service was good. Nice vehicle. More
by mikemcneill62
August 13, 2025
This was my first appointment at Otto Service after buying the car. My appointment was on time, and Amber and everyone was Great. Keith buying the car. My appointment was on time, and Amber and everyone was Great. Keith More
by Keith Chadwick
Employees Worked With
August 12, 2025
Amber and the Service Dept Staff did an outstanding job of advising me and doing necessary maintenance work on my 2020 Cadillac XT4! Job well done! of advising me and doing necessary maintenance work on my 2020 Cadillac XT4! Job well done! More
by eldercamp52
August 11, 2025
. Pretty easy buying process . Long established local company that can be relied on . . Many of the new electric car companies are far more difficult to deal with and Cadillac is becoming a. Major player company that can be relied on . . Many of the new electric car companies are far more difficult to deal with and Cadillac is becoming a. Major player in the electric world ….. check them out before you make a decision!! More
by ddevito0
