Envision Ford of Oxnard

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear she was courteous, professional, and attentive to your needs. Making sure our customers feel heard and well taken care of is always our priority. We appreciate your business and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had a positive experience and that Sara was fantastic—helpful, friendly, and never pushy. Taking the time to walk through options and find the right Maverick is exactly how we want the process to feel. Congratulations on your purchase, and thank you for choosing us. We look forward to helping you again! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for the kind words! We couldn’t agree more—Grant is truly exceptional, and we’re very lucky to have him on our team. He takes great pride in helping our customers, and your appreciation means a lot to him and all of us. Thank you for trusting us with your vehicle, and we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

We’re very sorry to hear how frustrated you are and that your expectations were not met. When we say we will do something, we should follow through—period. Failing to do so understandably damages trust, and we regret that this was your experience. Your feedback is taken seriously, even when it’s difficult to hear. We would welcome the opportunity to understand what happened and review the situation internally. If you’re open to it, please contact dealership management directly so we can address your concerns appropriately. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the five-star review! We’re thrilled to hear our team was friendly, caring, diligent, and knowledgeable—and that your service was both excellent and timely. We truly appreciate your trust and kind words. Thank you for choosing us!

Envision Ford of Oxnard responded

Thank you for the incredible feedback! We’re honored to be considered one of the best Ford service departments you’ve worked with. It’s great to hear our entire team delivered a professional, efficient, and truly customer-focused experience. Mike will be thrilled to see the A+++—his knowledge, responsiveness, and dedication are a huge part of why customers keep coming back. We really appreciate your loyalty and look forward to taking great care of you again!

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad to hear Alberto took good care of you, but we’re sorry for the confusion around the Veteran discount and the higher-than-expected final cost. We understand how important that discount is—especially when the total comes in above the estimate—and it’s frustrating when it doesn’t appear as expected. We’d appreciate the opportunity to review your visit, confirm eligibility, and see what happened so we can address it properly. Please feel free to contact dealership management so we can look into this for you. Thank you for bringing this to our attention, and we appreciate your service and your business.

tomlaubacher responded

To the dealer management team. Thank you for responding. Am sure if Alberto was there when I picked up the car the issue could have been handled. My issue is not with him in any way! However, if you look at past records, you will see where the discount had been applied in years past. I can easy show you my driver's license which notes Veteran status, could also share my DD-214 military records if it has to go that far and could even share my Cal-Vet Status Verification form!

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear our team was friendly and professional, and that you were kept informed on the status, needs, and wait time of your vehicle service. Clear communication is a big part of a great experience. We appreciate your trust and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear your transmission fluid and oil change were handled with minimal wait time and completed efficiently. Providing timely, hassle-free service is always our goal. We appreciate you choosing us and look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad to hear you felt confident in the work done by our technicians, but we’re very disappointed to learn that the service advisor experience fell short. That’s not acceptable, and it’s certainly not the impression we want to leave with our customers. Your comments are important, and they help us identify where improvement is needed—especially in communication and customer care on the service side. We appreciate you being candid with us and regret that this experience led you to consider another dealership. If you’re open to it, we would welcome the opportunity to discuss your visit further and see if there’s a way to make things right. — Ford of Oxnard Team