Toyota Direct

Spot on everything went as planned in a timely manner was on my way in an goir on my way in an goir More

The Service Coordinator was great. However, I mentioned a noise that occurs whenever I turn the steering wheel to the right. I was told it would be checked, and since it was not mentio However, I mentioned a noise that occurs whenever I turn the steering wheel to the right. I was told it would be checked, and since it was not mentioned when I left, I assumed the issue had been fixed. Unfortunately, I am still hearing the same noise More

Service appointment had issues during the appointment due to short staffing and wait time. However, it was made right by the Service Manager several days later. Disappointing appointment, but excellent custo to short staffing and wait time. However, it was made right by the Service Manager several days later. Disappointing appointment, but excellent customer service followup from Service Management. More

Paris was wonderful! He helped me determine what service I needed and what to prioritize. He kept me updated on progress and even helped load my walker into the car after He helped me determine what service I needed and what to prioritize. He kept me updated on progress and even helped load my walker into the car afterwards. I enjoyed working with him and plan to request him next time my car needs service. More

The dealership had a large, comfortable wedding area well equipped with refreshments. My service coordinator was knowledgeable about the dealership service area and their process, was very courteous and kind equipped with refreshments. My service coordinator was knowledgeable about the dealership service area and their process, was very courteous and kind, and kept me updated. More

Chris Grossman always takes such good care of me as a customer. I have been a customer with Toyota Direct for decades and highly recommend the service dept . They are super accommodating and have integri customer. I have been a customer with Toyota Direct for decades and highly recommend the service dept . They are super accommodating and have integrity in their work. Chris is always helpful and goes above and beyond when handling my service needs. More

They are very truthful about what needs to be done right away and what does not need to be done right away and can wait. They make sure you get in your car ok and open the door for you when you are ready t away and what does not need to be done right away and can wait. They make sure you get in your car ok and open the door for you when you are ready to leave. You as a customer is taking good care of you. Also, they do their job correctly. I will only take my car to Toyota More

On June 24 I brought my Foreruuner in for an oil change. The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning ligh The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning lights came on.The car had to be towed back to the garage. The next morning I called a couple times and had to leave a message. A different tech called back and said Isatou would call back shortly. At about 2 in the afternoon l called again. She answered and then said she would get with mechanic. She called back and advised that something had got stuck in my air intake manifold. Without asking she advised it had nothing to do with the decarb. It would require a major repair and a wait on parts. The total was about $1900. They sent a shuttle to pick me up but advised they don't do loaners but I could rent a vehicle form the in `house Hertz rental. About $200. I picked up my car the following Monday. The service statement listed diagnosis with NO mention of the manifold. Nice CYA by the way. I called the service dept manager and left my number. I even sent him an email. No response. I bought my forerunner from Toyota Direct 25 years ago. It has 122,000 miles. They have done every single service and I have trusted their advice. I like to think this was a new mechanic and didn't know what a decarb can do on an older vehicle. Even worse if he did. I will never recommend Toyota Direcct to anyone and you will never see me in their dealership again. More

Lilly was excellent! She was very communicative & helpful. The only issue that arose was that some of the clips from our engine cover were missing, when I went back i She was very communicative & helpful. The only issue that arose was that some of the clips from our engine cover were missing, when I went back in to discuss with another advisor as Lilly was busy- and ask whether they knew if they were previously missing or not (as I didn’t think they were), the technician had went home, and there wasn’t any management to ask about it (which I understand they’ve been there all day)— however, I was told there would be follow-up but have not received any. Ultimately the service was fast, great, and Lilly was super great. More

I had a great experience at Toyota direct. Everyone I spoke with was professional and worked with me to make sure we got the best deal and left with a brand new car. Everyone I spoke with was professional and worked with me to make sure we got the best deal and left with a brand new car. More