White's Toyota of Lima

White's is the best. We've used numerous other Toyota dealers in NW Ohio, and White's often fixes the issues that the others cannot tackle. 10/10, would recommend! We've used numerous other Toyota dealers in NW Ohio, and White's often fixes the issues that the others cannot tackle. 10/10, would recommend! More

Great to work with. Everyone was very helpful. They stayed later in the evening to get everything done Everyone was very helpful. They stayed later in the evening to get everything done More

everyone I dealt with were very pleasant and helpful. Questions were answered and did not appear that answer was bothersome. helpful. Questions were answered and did not appear that answer was bothersome. More

James was awesome, he asked a lot of questions and really tried to find us what we needed and didn't just sell us on what we thought we wanted! We also worked with John on Pricing and Warranty and he was gre tried to find us what we needed and didn't just sell us on what we thought we wanted! We also worked with John on Pricing and Warranty and he was great too! Can't wait to pick up our new VAN on Saturday! More

I took my car in for a repair but ended up needing to also replace the water pump. I’m glad that defect was found and corrected. However, in checking the oil a few days later we found the antifreeze rese also replace the water pump. I’m glad that defect was found and corrected. However, in checking the oil a few days later we found the antifreeze reservoir was totally empty. Good thing we checked! That could have been a serious issue if we hadn’t found that. In the future I sincerely hope someone in the service department will double check things like this. More

The absolute best car dealer experience I have ever had in 55 years of owning automobiles! in 55 years of owning automobiles! More

White’s Toyota of Lima is great to work with. Love my Grand Highlander Hybrid. Tyler Clark is a wonderful salesman, took his time and worked every detail out with us. Thanks for the attention Love my Grand Highlander Hybrid. Tyler Clark is a wonderful salesman, took his time and worked every detail out with us. Thanks for the attention to detail and your ability to listen to what I wanted in a vehicle. More

White’s Toyota was a dream to work with. Very easy communication and great service. Very easy communication and great service. More

I had great service. Robby took very good care of of me. I am very thankful for the nice car. Thank you for everyone who helped me. I will recommend anyone to get a car t Robby took very good care of of me. I am very thankful for the nice car. Thank you for everyone who helped me. I will recommend anyone to get a car there More

I am beyond disappointed with White’s Toyota service department. I had my oil changed on 10/7 and had a wind noise diagnosed. The technician determined the drip moulding on the roof needed replaced on t department. I had my oil changed on 10/7 and had a wind noise diagnosed. The technician determined the drip moulding on the roof needed replaced on the driver’s side. Made an appointment for 10/28 and took a half day off work to have this repair done. I drove from Piqua to White’s Toyota, 55 minutes. When I got there, Josh the service advisor pulled the RO off the table and asked if they were diagnosing the noise today. I told him it was diagnosed and I was there to have the drip moulding gasket replaced. He went to the back to check and came back to deflect and tell me the parts department didn’t order the part instead of taking accountability for the snafu. I told him this was unacceptable as I’d taken time off work and made the drive that day. He told me he could fill my tank for the trouble and that my car could be repaired the next day. I told him he could forget it and I would take the car to Joseph Airport, and I left. 10 minutes after leaving, Ryan the manager called me and asked for my account of the situation where I told him everything that had transpired to this point. He offered me a complimentary loaner, tank of gas, and next oil change if I went back and gave them the opportunity. Reluctantly, I agreed. When I dropped my car off I was provided keys to a very subpar Honda Accord with rock hard seats that hurt my back. I had to shorten my lunch break today so I could get there to pick up my car today before the service department closed. Mind you, my compounded travel time has been over 3 hours to get this resolved. The moulding was replaced, but seemingly no individual I worked with today checked to make sure my gas tank was filled. I am beyond disappointed by the lack of communication and professionalism at White’s Toyota service department. I can’t with any good faith recommend this service department to anybody. The sales department is stellar, but don’t expect any level of care from the service department after the sale. More