Joe Machens Capital City Ford

Quick and courteous.Dependable Great job, follow up to adjust service rendered in tire rotation. We agreed to notify service department if balance continue to be a problem ASAP. Great job, follow up to adjust service rendered in tire rotation. We agreed to notify service department if balance continue to be a problem ASAP. More

Oil changed for two vehicles Everyone was polite, prompt efficient. I appreciate the shuttle services taking me to and from my home. I declined additional evaluation services as Everyone was polite, prompt efficient. I appreciate the shuttle services taking me to and from my home. I declined additional evaluation services as it seemed too expensive More

Good service in a reasonable time frame. Prompt service and a nice waiting area with good food. Also vehicle available to take customers anywhere while waiting on vehicle. Headlight switch tu Prompt service and a nice waiting area with good food. Also vehicle available to take customers anywhere while waiting on vehicle. Headlight switch turned back to proper position which is rare most places. More

the most wonderfull experience! Let me start off by saying, I was once a finance manager for a ford dealership for 6 years and my husband is a retired ford Service Manager of 24 yea Let me start off by saying, I was once a finance manager for a ford dealership for 6 years and my husband is a retired ford Service Manager of 24 years...Our experience from the salesman, finance, and deal made was more than 5 stars, we drove over 6 hours and we shopped over 10dealerships in our area for customer service and some pleasant to deal with. The staff @ Joe Machens I recommend to anyone. I own a marine dealership so pleasing me is hard and my expectations are old fashion and high. Ford should send people to them for training for perfection of customers service. thank you amanda Petersen 501-206-4801 More

Traded In Wonderful experience! We brought two little kids with us and they helped make the process smooth and fast. Plus- all the "freebies" for the little one Wonderful experience! We brought two little kids with us and they helped make the process smooth and fast. Plus- all the "freebies" for the little ones was a major plus. More

Was just looking around and left with the car Me and my husband were just looking around the past couple days and we stopped in just to see what they had and John greeted us outside very friendly Me and my husband were just looking around the past couple days and we stopped in just to see what they had and John greeted us outside very friendly guy he helped us in every way possible he handed us over to his associate which also did an excellent job me he did everything in his power he could get us where we needed be so we could leave in the car and we left for the car the same day was very shocked and pleased I think the Joe Machens Ford in Jefferson City very much for all their help and a wonderful team they have their I would recommend them highly More

Trade in/trade up What I needed was a good used car. What I got was my favorite type of car and more than I ever expected on my trade-in, so it was a win-win. Mike fo What I needed was a good used car. What I got was my favorite type of car and more than I ever expected on my trade-in, so it was a win-win. Mike followed through on everything he said he'd take care of and made the purchase a breeze. More

Prius Owner They had a great price on my new PRIUS and the paperwork was easy and simple to get through. We had a couple miscommunication errors yet the dealershi They had a great price on my new PRIUS and the paperwork was easy and simple to get through. We had a couple miscommunication errors yet the dealership resolved them relatively quickly. I love my new car. More

Job well done We went in looking at one vehicle; that vehicle did not end up working or fitting the needs we had and Cody went above and beyond searching for the ex We went in looking at one vehicle; that vehicle did not end up working or fitting the needs we had and Cody went above and beyond searching for the exact vehicle that we needed and fit our criteria. He put the focus on our needs and took the time to find what worked for us. More

Great Experience!! Brought my truck in to fix an issue with the seat. And they were able get all the parts ordered and had it done the next day!! Trenton also had them t Brought my truck in to fix an issue with the seat. And they were able get all the parts ordered and had it done the next day!! Trenton also had them take care of a recall while it was there saving me a trip and with the help of Brad Bartlett got me a loaner truck while it was in shop. Great Job Trenton,Brad, and everyone at Joe Machens Capital City!! More