Maple Hill Auto Group

Late service and priced well beyond estimate I schedule a service through the website. I arrived on time, and met the CS respresentative. He explained that I was overdue for some other items, a I schedule a service through the website. I arrived on time, and met the CS respresentative. He explained that I was overdue for some other items, and he recommended that I get them done. I agreed. He stated that it would take an hour longer than was originally quoted by the website. I needed to get to work, so I agreed to a shuttle service, to drop me off and pick me up at the end of my workday. I called about 1/2 hour before pickup to confirm. They had the address that I gave them, but did not take my name down. They came to pick me up (on time). Once I got there, they explained that they were short-staffed because of training (I understood), that my car was not completed. This is understandable, but they never updated me with a phone call. They also identified some new issues with the car, and provided a revised quote. They said that it would take a little longer, and agreed to lend me a loaner because I had to get home. I returned the next day, the car was completed, and the service was $200 more than the original quote, again no notifications in the middle of the day, nothing. They asked if I wish to go over the cost. At the time I was too flabbergasted to go over it. More money + more time does not equal good customer service and a loyal customer. More

Five stars service . Fastest oil change service I have ever done in 30 years. Professional curtes staff going above and beyond with thier smile. Thank you guys and keep i Fastest oil change service I have ever done in 30 years. Professional curtes staff going above and beyond with thier smile. Thank you guys and keep it up More

Oil change and review of other fluids In the last couple of years, Maple Hill has added intake folks who explain the process as it goes along and doesn’t keep you wondering when your car w In the last couple of years, Maple Hill has added intake folks who explain the process as it goes along and doesn’t keep you wondering when your car will be done. I only recently went in for an oil change, but before I left the service representative explained that I needed to plan for a brake repair. She also recommended a repair service who might give me an estimated on some body work. She was very friendly and helpful. More

Service Dept Ease and convenience of service repair and appointment . We enjoy the friendliness and always feel like we are listened to and are important as custom Ease and convenience of service repair and appointment . We enjoy the friendliness and always feel like we are listened to and are important as customers. More

Very professional overall Excellent sales and service people. Willing to negotiate on price ranges and very helpful when asking questions with the understanding of the inquiry Excellent sales and service people. Willing to negotiate on price ranges and very helpful when asking questions with the understanding of the inquiry by completely making sure our satisfaction. More

Smooth service appointment I brought my new ‘18 Forester in for its first service and from start to finish the appointment exceeded my expectations! The sales associate who sol I brought my new ‘18 Forester in for its first service and from start to finish the appointment exceeded my expectations! The sales associate who sold me the car even remembered who I was and said hello. More

Absolutely perfect Best dealership in Kalamazoo, Mi. Service people are excellent. Sales person, Phil Lawrence is just the kind of car sales person that we want. Very Best dealership in Kalamazoo, Mi. Service people are excellent. Sales person, Phil Lawrence is just the kind of car sales person that we want. Very honest,low pressure, articulate , and thorough, and a pleasure to deal with. The dealership is spotless and the make of cars they sell are the best (Subaru). I would highly recommend this dealership to anyone. Also recommend Phil Lawrence as the sales person to deal with. Leasing and/or buying a car here is pain free. More

Friendly and efficient Excellent services he car was in and out in a reasonable time and all work was done nicely . The people were friendly and not pushy I also like that t Excellent services he car was in and out in a reasonable time and all work was done nicely . The people were friendly and not pushy I also like that the car was washed More

Quick and thorough Prompt service, friendly staff, clean, comfortable waiting room, refreshments available. Explained car status effectively. Free car wash. Clean and pl Prompt service, friendly staff, clean, comfortable waiting room, refreshments available. Explained car status effectively. Free car wash. Clean and pleasant service writing area. Explained a correspondence about transmission. More

Tyler was very Helpful! Tyler - in service - was very helpful coordinating rides to and from work in Battle Creek. He is VERY Customer Focused!! Drivers to and from were Tyler - in service - was very helpful coordinating rides to and from work in Battle Creek. He is VERY Customer Focused!! Drivers to and from were both great conversationalists - and made the journey go by quickly. The service was excellent and everything was taken care of to my satisfaction. The Car was ready at the time promised, washed and ready to go. More