Berglund Luxury Roanoke

Overall a bit frustrated with the service outcome. My RR sport needed a new mechanism ,for the soft close. dropped my car off about 10 am and found out at 230 needed another part. Have to come back. My RR sport needed a new mechanism ,for the soft close. dropped my car off about 10 am and found out at 230 needed another part. Have to come back. More

Excellent Service Jeremy was very helpful with getting vehicle serviced on time. He always kept me informed of progress and made the experience as pleasant as possible Jeremy was very helpful with getting vehicle serviced on time. He always kept me informed of progress and made the experience as pleasant as possible. More

Customer Care Surpassed Expectation From the moment I called to book a service appointment to the check-in & check-out process, Brennon Viele was beyond what a customer could expect. From the moment I called to book a service appointment to the check-in & check-out process, Brennon Viele was beyond what a customer could expect. More

Great service . Tim was very accommodating with getting me an appointment.Kept me informed and did the work in timely manner. He was very knowledgeable. . Tim was very accommodating with getting me an appointment.Kept me informed and did the work in timely manner. He was very knowledgeable. More

Great service 4 Tammy I the service department did a great when I called to schedule service. She verify the right part, price ,and that it was in stock. They she ma Tammy I the service department did a great when I called to schedule service. She verify the right part, price ,and that it was in stock. They she made an appointment for me to come in. When I arrived she greater me and called me by name and said that it had been a while since I had been in. She asure me that they would get it in and taKen care of. When it was complete she respected my time and got me in to the paperwork and got me out. After she thanked me for coming In she said just let me know when you need us. More

short, sweet and to the point Had a quick check up of my SUV because I going to take it on it first road trip. Very prompt appointment ! My SUV was in and out in no time. Had a quick check up of my SUV because I going to take it on it first road trip. Very prompt appointment ! My SUV was in and out in no time. More

Great Service Advisor I took my car in to have a problem checked. Tim Riddle and the Volvo mechanics thoroughly checked all aspects of my car and did not find a problem bu I took my car in to have a problem checked. Tim Riddle and the Volvo mechanics thoroughly checked all aspects of my car and did not find a problem but found an explanation for what I had thread a problem. Instead of finding something to fix, they assured me my car was fine. I paid a minimal amount for all the time spent evaluating my car. Tim Riddle is the best! More

Efficient, respectful of my time, prompt appt scheduled Complimentary 20k service and even washed my car! Now I’m spoiled! Prompt appointment scheduled, efficient, polite, helpful, respectful of my time Complimentary 20k service and even washed my car! Now I’m spoiled! Prompt appointment scheduled, efficient, polite, helpful, respectful of my time (I waited), good snacks and immaculate bathroom. More

New seals on transfer case and transmission. I had a leak in the above area and it was fixed correctly the first time, as usual. My car was ready when promised and was cleaned and serviced very w I had a leak in the above area and it was fixed correctly the first time, as usual. My car was ready when promised and was cleaned and serviced very well. More

State inpsection and service Great experience as always-gave me a loaner car while they serviced my vehicle and kept me posted on the progress and let me know when it was complete Great experience as always-gave me a loaner car while they serviced my vehicle and kept me posted on the progress and let me know when it was complete. More