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Chuck Nicholson GMC Mazda

Dover, OH

4.8
1,258 Reviews
THE CHUCK NICHOLSON ADVANTAGE Great Service After The Sale At Chuck Nicholson GMC we treat our customers like family. Whenever you purchase or lease any vehicle, come back with any questions, service needs, or accessories. We stand behind every vehicle we sell. We don’t just want you happy when you drive off our lot, we want you happy with your purchase for years to come. All Sales Prices Clearly Displayed Online We are transparent with our pricing so there are no surprises when you’re ready to purchase your new vehicle. Our friendly sales team will happily answer any and all questions you may have Friendly, No Pressure Sales Our success resides on your satisfaction. It is important that you are comfortable throughout the buying process and excited to come back and see us. Going Above And Beyond For Every Customer, Every Time At Chuck Nicholson GMC, our teams go above and beyond for every customer to ensure the best customer experience Our sales team is available to assist with any of your needs. Our service team will not only perform the requested service, but make suggestions to keep your vehicle in top running order Our parts team has a deep inventory of the parts and accessories you need. If we don’t have it, we will order it for you Everyone is here to make sure you are welcomed the moment you walk in, to the moment you drive off in your new vehicle.
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135 W Broadway St

Dover, OH

44622

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Showing 1,258 reviews

November 28, 2020

I have always had great service in my vehicles. The service department is very curtsey and attentive to my issues. The waiting area is comfortable even during the pandemic. More

by cyndikay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Mast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Toland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Saba
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Alsept
Nov 30, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review, Cyndi! We appreciate you taking time time to let us know that you're happy with our service! Our success depends on your satisfaction, so it's important that you are comfortable while you're here. That's just a part of the Chuck Nicholson Advantage!

November 25, 2020

Our needs were met courtesy and quality. We would recommend Chuck Nicholson to others. Family members come from Cleveland for autos and service because of confidence in the integrity of the staff. More

by CLARAMASON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Toland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We make sure that we go above and beyond, every step of the way, to ensure the best customer experience, because our success depends on your satisfaction! Please feel free to come back any time, with any questions, or any of your service needs! We'll be here to take care of you!

November 24, 2020

I Found my ear ring! Thank you for helping! I still have a noice in passenger right front. It worsens when wind hits it just right. Services was great ! More

by Karen Stahl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 24, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the positive review, Karen! Let us know how we can improve on your experience and earn your 5* review!

November 24, 2020

Was looking for a quality 2nd hand automobile for my teenage son. I found the dealership and sales rep to be fair, honest, no pressure, and straight forward. Would deal with again. More

by steved2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Moore, Doug Alsept
Nov 25, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the positive review! It is important that you are comfortable throughout the buying process, that you are treated fairly, that we are transparent during the buying process, and that, once you leave, you're excited to come back and see us. If you're not happy when you leave, then we haven't done our job!

November 24, 2020

First time customer at Chuck Nicholson & I'll be joining the loyal customer club. John Berry went above & beyond to get my paperwork completed super duper quick so I could enjoy my new wheels! More

by Dogcrazy527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Alsept
Nov 24, 2020 -

Chuck Nicholson GMC Mazda responded

Thanks for the 5* review! We're super excited that you had such a positive experience and we're glad that John was able to get you in the vehicle you wanted! Be sure and stop by to let us know how much you love your Fiesta, and welcome to the Chuck Nicholson Family!

November 23, 2020

The salesman Ted was really helpful and friendly. Glad we got him as a salesman would refer to use him. He helped us get the car within the price range we wanted. More

by Kduncan182
Recommend Dealer
Yes
Employees Worked With
Ted Mast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Alsept
Nov 24, 2020 -

Chuck Nicholson GMC Mazda responded

Thanks for the positive review, Kyle! Ted, and the rest of us really appreciate it, and we hope that you and Rachelle love the CX-5! Let us know how we can improve on your experience in the future, and earn a 5* review!

November 18, 2020

I had to have a faulty airbag replaced. So since I had bought my Vibe there, I called them to replace it. They promptly ordered the air bag and scheduled my time to have it replaced. Everyone was friendly More

by Rosy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Toland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Chuck Nicholson GMC Mazda responded

Hi Rosy! Thanks for the 5* review, and for the great recommendation! Our team is always ready to go above and beyond to help you with all of your service needs, and to make sure that you have the best experience, every time you visit, because our success depends on your satisfaction!

November 18, 2020

Joe was the best car salesman we have ever dealt with. This was the easiest transaction we have ever had. We will be sending everyone we know to see Joe Penrod. More

by PEARL.HANNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Alsept
Nov 19, 2020 -

Chuck Nicholson GMC Mazda responded

Good morning Pearl, and than you for the 5* review. Joe and the rest of us here really appreciate it! We're excited that you had such a positive experience, and that you decided to tell us about it! Our team here at Chuck Nicholson GMC Mazda goes above and beyond for every customer, every time, to make sure that you have the best customer experience. That's part of the Chuck Nicholson Advantage!

November 17, 2020

Great service and customer care. They were timely in getting the repair done. I asked for them to check some other concerns I had and they did not hesitate to fit it in. More

by Mjs0927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Toland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We're happy that we were able to get your vehicle serviced in a timely and convenient manner! At Chuck Nicholson GMC Mazda, we're happy to help with ANY of your questions or service needs!

November 05, 2020

Joe Penrod and Doug Moore were so helpful and made the process of leasing my car completely painless. They guided me to the perfect next vehicle for me, and answered all of my questions completely. They a More

by hartmanxhs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Moore, Doug Alsept
Nov 06, 2020 -

Chuck Nicholson GMC Mazda responded

Thank you for the 5* review! We're happy that you find your car buying experience with us, painless and hassle free. As a member of the Chuck Nicholson Family, it's important to us that you feel welcome from the moment you walk through our doors, that you're comfortable throughout the buying process, and that once you leave, you're excited to come back and see us again. We haven't succeeded if you're not satisfied! That's just a small part of the Chuck Nicholson Advantage!

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