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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,528 reviews

December 01, 2020

Excellent car buying experience. Sergio was friendly, helpful, and easy to work with. He helped me decide between the 2 Jeep's I was interested in. More

by frefre70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2020

Nice experience. From booking an appointment to getting actual work done and out the door. Would recommend this to anyone without reservation. Always the same More

by vivek.syal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, Wally Clark
November 30, 2020

He was very helpful. He updated me promptly and was able to give me a proper time frame. He explained everything nicely so I would be able to understand More

by MR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
November 30, 2020

Wally and John C were great to work with . Appt was completed in a timely manner. Cost was a little more then I expected but that was due to services I needed but wasn’t expecting. Glad they found the More

by cimaarn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Caretta, Wally Clark
November 30, 2020

Had an oil change and tire rotation. Tires low on air once I got it back. Tire pressure light even on. Dealership couldn’t even fill them because of tire change front and back need to be different. Won’t More

by tattoodriver
Recommend Dealer
No
Employees Worked With
Wally Clark
Dec 15, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is greatly appreciated. I am sorry your first time in for service was unsatisfactory and would have liked to look into this further. Unfortunately, DealerRater only provides me your screen name - tattoodriver - and I have no way to investigate without the last name, phone number, and/or VIN that the service was completed under. I tried reaching out to you for that info on 12/1 when I was first made aware of this review, but have received no response. If you wish to provide that, I will gladly look into this situation and get back to you, hopefully in order to regain your trust in Palmen and leading to future service visits here. Please feel free to use any of my direct contact info listed below. Thank-you and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8:00am-6:00pm

November 29, 2020

We had the worst experience with this dealership. The car we bought has has everything go wrong: a new radio (that they replaced 6 times before they finally got a working one), heat shield is breaking, 4 new More

by Dannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Schovain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
Dec 14, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for your time on the phone when we spoke about your service experience a couple of weeks ago. All customer feedback is greatly appreciated. I apologize again for the fact that it took so many visits to finally get your radio replaced successfully. While I understand you may still have a bad taste left from the entire experience, I still urge you to keep my direct number and call me if there ever is a chance I can help with something in the future. Have nice day and enjoy the holidays! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

November 28, 2020

Service was prompt, accurate and exactly as price-estimated. Service Shop is very clean and spacious; waiting room is comfortable with TV and drinks. Wally Clark delivered as promised. More

by paul.deangelis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
November 27, 2020

We went shopping for a vehicle that had to handle a list of expectations. In short order we had the vehicle we needed for the price we had sent in front of us and were happy as retirees that we accomplished More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

Went in for a quick oil change and didn’t have an appointment. Patty got me in and out in 30 minutes. Great service and after car wash! More

by racinekleins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

We have been very satisfied with both Sales & Service here. So much so we just purchased our 3rd vehicle from them. Wally in the service dept is on top of things and keeps all our vehicles running great! More

by ferminperez4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
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