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BMW of Austin

Austin, TX

Overview
Reviews
4.8
952 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 952 reviews

June 30, 2021

Javier and the team were pleasant and very easy to work with. Javier always stayed in constant communication with my out of state purchase. More

by Cutter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier
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Jul 01, 2021 -

BMW of Austin responded

Our team at BMW of Austin thanks you for the 5-star rating. We are so glad your experience was pleasant.

Helpful
June 30, 2021

Good customer service And good time rate on Airbag situation and service More

by Brandonrohde1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of the employees!
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Jul 07, 2021 -

BMW of Austin responded

Brandon, thank you for the positive review. We are glad we could take care of your vehicle needs here at BMW of Austin!

Helpful
June 30, 2021

This Dealership has the best personal working for them.I This Dealership has the best personal working for them. I have been dealing with them for over 20 years now. Rose Sutherland Austin Texas More

by guessrosie7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Menefee IN The PARTS DEPT
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Jun 30, 2021 -

guessrosie7 responded

I want someone to thank ROBIN MENEFEE in the Pants Dept for the great job she is doing for BMW of Austin. She knew what I needed right off and got my parts in just a few days. She was so nice and friendly and that was GREAT to have someone so nice to work with. You need more women working for BMW of Austin like her. She did a great job and I just want her to know. Thank You Rose Sutherland Austin Texas 78759

Helpful
June 28, 2021

Charles Bellinger is great! He always provides top notch service. I love my BMW even more because of the service I receive here. More

by kevingrant512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
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Jun 29, 2021 -

BMW of Austin responded

Hi Kevin, Thank you for your positive review. We are thrilled that you continually have an above and beyond experience with our team here at BMW of Austin. We look forward to your next visit with us.

Helpful
June 27, 2021

Very professional. My advisor Tim is very knowledgeable and responds in timely manner. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery.
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Jun 28, 2021 -

BMW of Austin responded

Mike, Thank you for taking the time to share your excellent experience with Tim! We're glad to hear you're satisfied with the services provided! Please do not hesitate to reach out in the future if you need any further auto-related assistance.

Helpful
June 24, 2021

I was very pleased with this dealer. This is our 5 th BMW and Penske is a first class dealer along with Chris the salesperson was pleasant also. I recommend this dealership to anyone over any other car More

by Kent Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Seaman
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Jun 24, 2021 -

BMW of Austin responded

Thank you for sharing your experience! It's great to know that we could help! Congratulations on your new BMW!

Helpful
June 23, 2021

Very professional and customer centric dealership! I love my 550i More

by crowrhonda2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda DeHart
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Jun 23, 2021 -

BMW of Austin responded

Thank you for the fantastic feedback! We are so happy to see that you had an outstanding experience at BMW of Austin. Congratulations on your new BMW 550i; we welcome you back at any time.

Helpful
June 22, 2021

Scheduling, checking in and out was so quick and efficient. The free coffee bar with a person making your order was a nice surprise while waiting for service. I will not take my car any where else More

by ZMRMN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Jun 23, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are delighted to know that you had a great experience with our Service Department, and we are always here to help at BMW of Austin!

Helpful
June 19, 2021

very professional and very kind.very clean place. and solve your problem.very clean place. and they solve your problem.Mrs. erika garcia very attentive. More

by dejesusanag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Garcia
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Jun 19, 2021 -

BMW of Austin responded

Thank you for visiting BMW of Austin. We are happy to know that you enjoyed our facility and that our team worked hard with you. Let us know if there is anything else we can help you with.

Helpful
June 18, 2021

Had a great experience working with Mike Hanaway on our new X5 lease! He was patient and helpful getting us through hoops while trading in our other lease. Highly recommend! More

by amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Jun 19, 2021 -

BMW of Austin responded

Hello! Thank you for choosing BMW of Austin. Your review is much appreciated. Stop by and see us if you need anything else down the road.

Helpful
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