First Honda sold me an Odyssey EX-L R&N. Prior to signing
the contract, I wanted the bluetooth option available as a standard on the Touring model. They said, no problem, and it was $500. What they didn't te
the contract, I wanted the bluetooth option available as a standard on the Touring model. They said, no problem, and it was $500. What they didn't tell me was that the bluetooth was not the same one, and proceeded to install an aftermarket model that stuck out like a sore thumb on my dashboard. Though ugly, it had these functions: CallerID, turn off my radio when a call is placed/received, auto-pairing. Upset and feeling ripped off, I went to Honda's website to find a picture of a bluetooth option. I then called the sales dept to file my complaint, the sales manager, Chris Tucker, had never heard of the Honda factory bluetooth I was talking about. I had to point him to the website so he could look it up. He called in his Service Manager, Greg, who confirmed that they had this part and could install it, for ANOTHER $500. Before I agreed, I asked whether this would then work like the touring model. They said, "It should." They claimed that they've never installed this before and I was the guinea pig, which I said that I didn't mind. "Take as a long as you want, just do it right." Now, I don't know if it was installed correctly, but the behavior is this: doesn't shut off radio, doesn't have caller ID, no interface w/ my navi control screen. Nothing like the bluetooth on the Touring Model. I offered to pay penalty to get out of this car and upgrade to Touring, the offer was FLAT OUT REJECTED! They then told me that I was stuck with this, and am unwilling to refund any of my money. I'm simply stuck with a car that has a $1000 option that I could purchase at the local Costco for $60. They are incompetent in their knowledge of their vehicles and accessories.