495 Chrysler Jeep Dodge Ram - Service Center

Shared on behalf of Oneil Nicholas (I am the partner mentioned so this is a firsthand account.) I just filed a complaint with the Massachusetts Attorney General’s office and it was not surprising to mentioned so this is a firsthand account.) I just filed a complaint with the Massachusetts Attorney General’s office and it was not surprising to find out that 20% of all ‘auto repair complaints’ filed against businesses in Lowell have been filed against 495 Chrysler Dodge Jeep Here’s my experience with them: 1. I took my Dodge Charger in because my Bluetooth had stopped working and I wanted to be able to use my phone for music while driving again. • I knew ahead of time the dealership was going to charge more than other places but I wanted the job done right the first time with no headaches. • This is the whole reason I went to the dealership where I had purchased my Charger • Because they are Dodge specialists right? 2. After the work was done on my car, my phone still would not connect properly so I called the dealership and they said I would need to bring the car back to have it diagnosed. • After diagnosis, I was told that the Bluetooth module installed was fine, but that my phone & network was not compatible with the Uconnect platform. (I have a newer model iPhone on the AT&T network.) • So I said if it wasn’t going to work, I wanted the module removed and my $1000 refunded. The tech I spoke with said that was above his head and I would need to come in and talk to upper management. 3. When I met with the service manager the next day, I first asked if I could record the audio of the meeting to make sure I was clear on everything that was said. His reply was “absolutely not” - RED FLAG • He then said he was not authorized to give a refund simply because I had asked to have the ‘Bluetooth module’ replaced so that’s what they did and the Bluetooth module itself was now functioning. • I explained that I never specified Bluetooth ‘module’ I said I wanted my Bluetooth fixed so I could use my phone in my car and the *service dept* said the Bluetooth ‘module’ would need to be replaced. • The service manager went on to say that Uconnect is a third-party product and that they weren’t responsible for third-party products not being compatible with my phone. But PLEASE NOTE: • Uconnect is a platform that is EXCLUSIVELY used by, and BUILT INTO Chrysler, Dodge, Jeep, Ram and FIAT Brand vehicles. • How are they not responsible for something that they BUILD INTO their vehicles? 4. The bottom line is I never would have agreed to service if it was explained that spending $1000 to replace the Bluetooth module would not solve the issue if I had a newer model iphone on certain phone networks. • When my partner mentioned that I had contacted the Attorney General’s office, the service manager cut her off, threw my key and paperwork towards us, and said “We’re done here” • She continued by saying no complaint had been filed yet but she wanted him to be aware that we knew there were other complaints already filed against the dealership. • I ended by asking “So what you’re saying is you’re not willing to do anything to fix the situation?” His reply was no so we left. I guess small claims court is also in the future for me but man, save yourself the hassle and stay away from 495 Chrysler Dodge Jeep at all costs!! More

Worst dealership. I have a brand new Jeep 2021 with jeeb wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out o wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out of balance. I had to deal with vibration for several months until I finally took it to an independent mechanic who found an issue with a tire that was way out of balance. The issue was fixed in one visit and no more vibration. It appears that the service personnel are either incompetent, or they don’t care. I will take my business anywhere else, but this place. More