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A-1 Toyota
New Haven, CT
1,141 Reviews
In the early 60’s, the owners of a local garage received a postcard announcing the production of a new four-wheel drive vehicle. At the time, the automotive industry was producing only one other vehicle in this category, so the owners thought this might be a good opportunity to introduce a new four-wheel drive vehicle that they would be able to sell as well as service. The postcard was answered and the response was the founding of the first Toyota dealership in New England and the beginning of what has become a very successful endeavor for Dominic Galardi, Anthony Buglione and A-1 Toyota.
The history of A-1 Service began before this. In January of 1951, Dom joined his father-in-law, Tony Buglione in a partnership that included a gas station and used cars. The station was located on the corner of Olive Street and St. John in New Haven.
In the late 1950’s, a new highway system was breaking through the neighborhood, people started moving to the suburbs, and with the limited space they had already outgrown, A-1 looked for a new location.
The new site they chose was in East Haven. The partnership grew to include Dominic’s brother, Andrew.
Their new location, occupying a city block on Main Street and the sign reading A-1 Auto Service, Inc., became a landmark for many.
In 1963, A-1 completed the building of the first Toyota showroom on the East Coast. In 1966, just three years after opening their dealership, A-1 became the second largest Toyota dealership in the country. Toyota’s line-up featured only two vehicles at the time, the four-wheel drive Land Cruiser and one of the first economy cars, the Tiara.
Over the years, A-1 Toyota continued to grow and in 1980 moved to their current location on Amity Road in New Haven adding the Dodge franchise that dueled with Toyota until 1990.
A-1 Toyota’s line-up looks far different than it did in 1963, but the basis for a successful business has continued. The business is still owned by the same family, and Domin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,141 reviews
May 28, 2015
Dedicated customer support- felt like part of the family Persistent but not pushy, attentive and engaging and listened to what I wanted and didn't tell me what I wanted- allowed me to learn about the various Persistent but not pushy, attentive and engaging and listened to what I wanted and didn't tell me what I wanted- allowed me to learn about the various options and select what was best for me with guidance and support- I was not an easy customer but Sunny, the salesperson, was easy to work with and very supportive. More
by Badgers93
Employees Worked With
Sunny Dhawan
Helpful May 27, 2015
Quncy Smith, THE salesman We have purchased three vehicles from A-1--each sale was orchestrated by Qincy Smith. And, yes, orchestrated is the right word; sales for Quincy is a We have purchased three vehicles from A-1--each sale was orchestrated by Qincy Smith. And, yes, orchestrated is the right word; sales for Quincy is an art form. He does his research, remembering what we purchased last and what we might be interested in this time. He is interested in our families and volunters information about his own family, all while directing us effortlessly and cheerfully through the buying experience. More
by batonRG
May 20, 2015
Excellent My experiences with A1 having leased for years and now purchase and working with Quincy and Paul Wright has been beyond wonderful. Keep up the good w My experiences with A1 having leased for years and now purchase and working with Quincy and Paul Wright has been beyond wonderful. Keep up the good works guys I appreciate everything you've done to make my experience a great one. More
by Delightful1
May 15, 2015
Lied to and deceived Traded in my car for a pre-owned vehicle. After I paid $5000.00 and signed all papers for financing I found out they didn't even have the title. I w Traded in my car for a pre-owned vehicle. After I paid $5000.00 and signed all papers for financing I found out they didn't even have the title. I was put in a lousy rental and waited 10 days for my vehicle. In the meantime my payment countdown continued to tick. The manager offered little to compensate me and stopped answering emails and phone calls. They have no integrity. Their reply is a load of garbage. I was NOT told before buying about the title. I just received my first call yesterday while I was working and will return call. This is another attempt by them to make a customer look bad. They are more than welcome to look at my phone bill. Show me yours as well A-1 More
by KevinW
Employees Worked With
May 14, 2015
I had a great experience buying my second car at A-1 Toyota Walking into the dealership you feel very comfortable and the atmosphere is very bright. Quincy was a big help and he is awesome. This is my second ti Walking into the dealership you feel very comfortable and the atmosphere is very bright. Quincy was a big help and he is awesome. This is my second time buying a Corolla at A-1 and I'm very happy on the service I received there. More
by corollagirl513
April 29, 2015
Great service from start to finish Was helpful to have appt made by Ken at the time of previous service. I put it on my calendar just so I wouldn't forget Service Advisor Ken was ple Was helpful to have appt made by Ken at the time of previous service. I put it on my calendar just so I wouldn't forget Service Advisor Ken was pleasant. Makes bringing the car in for service a pleasure. He set up my next appt. too. Loved having not to go searching for my car. More
by Lee
Employees Worked With
April 28, 2015
Love doing business with A-1 Toyota Making service appointment is so easy. Called before going because my glove compartment broke and wanted to be sure they could fix it that day. Servic Making service appointment is so easy. Called before going because my glove compartment broke and wanted to be sure they could fix it that day. Service representative said that I should get car in earlier than my appointment because I was at the 20,000 mile mark and he was able to give me an appointment 2 weeks early. Very friendly, accommodating and very professional employees. In fact, I told service rep about the glove compartment and he was able to fix it right at that point. He also came to me while waiting for service and showed me a filter that needed to be replaced because it was dirty and to get my consent to replace it. Service here is always done correctly the first time and never have to wait longer than the time they tell me. Never have to worry when my car is in A-1 Toyota's hands! More
by lilimay
Employees Worked With
April 23, 2015
Fabulous service making it an exceptional experience As a return customer I was once again extremely impressed with the professionalism, friendliness and knowledge possessed by Quincy Smith and all the A As a return customer I was once again extremely impressed with the professionalism, friendliness and knowledge possessed by Quincy Smith and all the A-1 Toyota employees we delt with. Quincy is by far the best Auto Sales person I have ever delt with. He is extremely knowledgable but brings an easy manor to his technique making it a comfortable and enjoyable experience to buy a car. That is very rare in this industry and I very much hope it is appreciated by the dealership. I would highly recommend A-1 Toyota and would insist anyone I sent ask for Quincy. More
by Katie18
April 23, 2015
Quincy was great! For the second time - Quincy did a great job for us.... He made the experience of purchasing a new car both pleasant and enjoyable. Thank you. For the second time - Quincy did a great job for us.... He made the experience of purchasing a new car both pleasant and enjoyable. Thank you. More
by EGE
Employees Worked With
April 23, 2015
Awesome !!!! Quincy is The Best!!! This is my second car from him. He is very thorough and extremely helpful !!! I would definitely recommend him to anyone. H Quincy is The Best!!! This is my second car from him. He is very thorough and extremely helpful !!! I would definitely recommend him to anyone. He is also a joy to work with and to be around ! More
by Shelly11
