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A-1 Toyota

New Haven, CT

4.6
1,144 Reviews
In the early 60’s, the owners of a local garage received a postcard announcing the production of a new four-wheel drive vehicle. At the time, the automotive industry was producing only one other vehicle in this category, so the owners thought this might be a good opportunity to introduce a new four-wheel drive vehicle that they would be able to sell as well as service. The postcard was answered and the response was the founding of the first Toyota dealership in New England and the beginning of what has become a very successful endeavor for Dominic Galardi, Anthony Buglione and A-1 Toyota. The history of A-1 Service began before this. In January of 1951, Dom joined his father-in-law, Tony Buglione in a partnership that included a gas station and used cars. The station was located on the corner of Olive Street and St. John in New Haven. In the late 1950’s, a new highway system was breaking through the neighborhood, people started moving to the suburbs, and with the limited space they had already outgrown, A-1 looked for a new location. The new site they chose was in East Haven. The partnership grew to include Dominic’s brother, Andrew. Their new location, occupying a city block on Main Street and the sign reading A-1 Auto Service, Inc., became a landmark for many. In 1963, A-1 completed the building of the first Toyota showroom on the East Coast. In 1966, just three years after opening their dealership, A-1 became the second largest Toyota dealership in the country. Toyota’s line-up featured only two vehicles at the time, the four-wheel drive Land Cruiser and one of the first economy cars, the Tiara. Over the years, A-1 Toyota continued to grow and in 1980 moved to their current location on Amity Road in New Haven adding the Dodge franchise that dueled with Toyota until 1990. A-1 Toyota’s line-up looks far different than it did in 1963, but the basis for a successful business has continued. The business is still owned by the same family, and Domin
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50 Amity Road

New Haven, CT

06515

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Showing 1,144 reviews

January 24, 2017

great experience and good patience I had my eye on a nissan rogue and I did not want a toyota. My father wanted me to expand my options and look at other cars. I am very stubborn and ha More

by Pichii
Recommend Dealer
Yes
Employees Worked With
Kevin Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Ramos
January 23, 2017

Eddie Oliveras was extremely helpful and really responded to our interests and needs for leasing a new car. Also we worked with others who were absolutely great as More

by AE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Oliveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Durrani, Carlos Orozco
January 23, 2017

Camry Se 2017 Me and my husband went to trade in our RAV4 and ended up leaving with a Camry. It was the best car buying experience I've ever had. Amazing people tha More

by Nati93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, manager, Angel Ramos, Devon Delaney
January 20, 2017

low ball trade in offer, Would not return deposit A-1 Toyota takes A credit card deposit [ $500 ] to hold A car you are interested in.Then they give you a LOW BALL trade in value for your trade .I re More

by unhappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Crisafi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

A-1 Toyota responded

Hello, You left a deposit with us on Wednesday and called on Friday to get a number for your trade. You wanted $26,000 for your car....Although we don't give trade values without physically seeing and inspecting a customer's vehicle, we did inform you that the highest book on the car is $20,000 (clearly not a LOW BALL). Kevin and Frank tried talking to you on the phone, both conversations were very polite and we simply asked from where you were getting this value. You just kept saying from your head. They even offered to run the payments, since we didn't even do that yet...you declined and hung up on Kevin. Then on Friday night you requested your refund. The office isn't here at night nor on Saturday so we couldn't process anything until today. But before that time, on Saturday morning or late Friday night you posted the negative review a few hours after requesting your refund. You will receive your refund as we have no desire to keep a customer that we cannot make happy. -AnnaLynn Wheeler

January 18, 2017

New cars My wife and I have been customers of A-1 for many, many years. We have been leasing cars most recently but earlier we did also purchase cars from A-1 More

by Neagle1060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson Macavinta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Durrani, Carlos Orozco
January 18, 2017

Prius purchase I had a wonderful experience when I recently purchased a Prius Prime. The agent, Danielle Tayler, was fantastic. She was able to straightforwardly ans More

by Arty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Taylor
January 14, 2017

Excellent customer services From the moment we walked in the door until the time we drove off with our new purchase, we received amazing service. The employees took time to get t More

by Smiling 222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emerson Macavinta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Ramos, Chelsy Piscitelli
January 14, 2017

My Toyota I had a very nice and comfortable experience . I will recommend others to go there at A1 Toyota to look for the car of there dreams, they will find a More

by gioriatorres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2017

Great car buying experience Very impressive dealership ... upon entering you are greeted with a warm smile and everyone is very helpful. Sales person Mohammad was great and ver More

by KAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Orozco, Mohammad Durrani
January 12, 2017

A plesant journey My salesman Kevin Wright took his time guiding me through the process of understanding all my options concerning my vehicle . Starting with financial More

by toyotaman1962
Recommend Dealer
Yes
Employees Worked With
Kevin Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Orozco
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