ALM Kia South

Worst experience I ever had I will never buy a Kia again. After an attempted theft of my Kia for the THIRD time. I got my ignition switched to a push to start at another dealership. After I got my ignition s After an attempted theft of my Kia for the THIRD time. I got my ignition switched to a push to start at another dealership. After I got my ignition switched the mechanic notified me everything was great but my battery died after attempted theft. My car is a 2023 so obviously I have a warranty so I towed my car to Kia to get my battery replaced. As soon they recognized the push to start switch the tone was negative. After looking at it they just ASSUMED the previous mechanic was having a wiring issue. They charged me a diagnostic fee even though my warranty covers it. The rep send me a message saying my battery is fine but they can keep testing to try to see if it will die. After about two weeks I get a message saying my battery is fine and it's probably the wiring issue and I should pay over $1000 to switch back to a key start, I was also notified if I didn't I would need to pick my car up within 72 hours or I would be charged a fee. Once I arrived to Kia I paid the diagnostic fee and asked to speak with a manager, eventually the lead mechanic came and spoke with me. After explaining that no actual diagnosis had been done he assured me he would test the battery again and if not he would do the wire testing to actually identify the issue. Well you won't believe it! The battery was dead! When I came and retrieved my vehicle (at this point I have not drove in a MONTH) , my car started perfectly with no problem. I am furious that I have been without transportation over a BATTERY! Thank you to the service manager for refunding my diagnostic fee. It has been terrible since I have bought this car. I was promised my car would be delivered in a week, well it was not delivered for over a month! And I had to settle for a different color other than the one I ordered! Never buy a Kia here. Never! More

Very rude, not knowledgeable on products, does not listen to the customer and tries to rush customer to get sales to the customer and tries to rush customer to get sales More

What a wide variety of beautiful cars this dealer has, and for people who like technology and who pay attention to those details, i also realy liked their page, its desing and operation also seemed very c and for people who like technology and who pay attention to those details, i also realy liked their page, its desing and operation also seemed very comfortable to me, in addition they respond instantly to requests wich is the main aspects of good customer service More

Benjamin was great. He was very knowledgeable about everything and worked with us throughout. Thanks Ben. He was very knowledgeable about everything and worked with us throughout. Thanks Ben. More

I worked with a sales man name JD he was awesome! I told him my dilemma and by any means necessary he promised me a vehicle! He was very determined and patient to get me the car that I wanted! Please I told him my dilemma and by any means necessary he promised me a vehicle! He was very determined and patient to get me the car that I wanted! Please keep him. He is very dedicated More

Courteous and very knowledgeable about the inventory. Patience to make a deal work and the payments will be able to maintain. Patience to make a deal work and the payments will be able to maintain. More

I had a couple recalls on my Telluride and Alex got me on the schedule quickly and the job was also done in less time than I expected. the schedule quickly and the job was also done in less time than I expected. More

Great service made the process easy sales person new a lot about the cars and features lot about the cars and features More

I’ve been coming here to get my car serviced for about 3yrs. Never had a problem. 3yrs. Never had a problem. More