Access Ford of Corpus Christi - Service Center

Let me start by saying that every visit prior to this one was great. When arrived I told the service rep that I would like my routine oil change(that went great), I also asked what fluid changes were needed was great. When arrived I told the service rep that I would like my routine oil change(that went great), I also asked what fluid changes were needed since I was over my 100,000 mile mark and I wanted my brakes checked since I pull trailers fairly often. I was told if any fluid flushed were needed I would get a call stating which ones were needed and the costs for them. I also mentioned my check engine light would occasionally come so I would like that checked as well. I got a call saying my truck was ready for pickup. When I arrived I asked what was needed and she handed a maintenance schedule, but that was one of the reasons I dropped my vehicle was to get anything that was needed done. I asked about my brakes and she didn’t know. I asked about my check engine light and she said “what about it” I said I told you when I arrived it was off and on. She handed me a code reader and said all I needed to do was plug it in my truck.(this is something I have never used, which is another reason why I brought my truck in). I asked for a copy of my vehicle check inspection form, which she didn’t put with my receipt. After leaving I realized she had given me someone else’s inspection form. So I returned to get my copy. I know these aren’t major issues, but I usually go to Juan when I walk in and he does an outstanding job from the moment you get there to when you leave the service center and beyond. That didn’t happen that day, I believe the service rep was Cindy Galvan. The oil service was great. More

Ben was very attentive to my service needs. The other personnel were also professional. I made the decision to change my service to their dealership. personnel were also professional. I made the decision to change my service to their dealership. More

Ben in service was very helpful prompt. Explained the service rendered. Service was quick and good quality. I would recommend Access to anyone. Thank you. service rendered. Service was quick and good quality. I would recommend Access to anyone. Thank you. More

I was very upset with how rude Roy spoke to my wife. She took my truck in on my behalf and was spoken too with I’ll manner. NOT ACCEPTABLE! took my truck in on my behalf and was spoken too with I’ll manner. NOT ACCEPTABLE! More

Received timely and professional help with my vehicle. Also kept me informed on the work being done and stayed in contact with me throughout the process. Also kept me informed on the work being done and stayed in contact with me throughout the process. More

My serviceman was good. Very informative. However. I hate that these reviews are factored into their performance. They service the customer well, so they can get a good review; however, if the custom hate that these reviews are factored into their performance. They service the customer well, so they can get a good review; however, if the customer I doesn’t follow through with posting a review, serviceman doesn’t get positive credit due. These reviews strictly help the dealership. More

Ben took great care of me. Please commend him on his level of service and customer care. Ben's name was not on the list, but I have interaction with Juan every time I visit. He is my go to guy when no level of service and customer care. Ben's name was not on the list, but I have interaction with Juan every time I visit. He is my go to guy when no one else is available. More

Great customer service and communication! Utilized shuttle service and vehicle was in and out. Will definitely go back to Access for future services and repairs. shuttle service and vehicle was in and out. Will definitely go back to Access for future services and repairs. More

All people involved were great. I normally work with Elizabeth, but she was out that day. Ben stepped in and gave me excellent service. The only unresolved issue was the "Lincoln Way" account. I tr Elizabeth, but she was out that day. Ben stepped in and gave me excellent service. The only unresolved issue was the "Lincoln Way" account. I tried to use my points, but the system said I had not acknowledged the "terms and conditions." I tried but could not get it to work. Maybe next time.. More

I thought I could never find anybody to take care of me like Darlene did, but Roy Richter has stepped up to the plate and won me over. like Darlene did, but Roy Richter has stepped up to the plate and won me over. More