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Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,696 reviews

February 02, 2012

Easest and best new car buying experience I have ever had with no pressure.(this is my 10th Toyota, Am 90 years old) Had 90% of the sale done before meeting John Bohr. Finalizing the sale with John was ver More

by b4and
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bohr
January 31, 2012

I have been buying my personal cars for over 45 years. The experience with Acton Toyota and Ken Hsu was by far the best. Mr Hsu is the consummate professional. He made our buying experience a complete and More

by dbernier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hsu, Ken Hsu
January 27, 2012

Very pleased with the experience, price and professionalism. Smoothest and best car transaction I have ever had. I felt very comfortable during the transaction and had no buyers remorse. F More

by paulroy1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sullivan, Jim Sullivan
January 26, 2012

It was a pleasure working with Jack, he was thoughtful and gracious, and did not pressure me into anything. He took the time to explain things to me at delivery, and helped me connect the bluetooth. G More

by pwalsh137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Mendosa, Gene Gavriluk
January 25, 2012

Att Mike Hills, As you requested Here is the review of my experience at Acyon Toyota of Littleton and the service Dept. "Your service dept. is top notch,finish work as promised, friendly greeting, clean w More

by bofin9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Dept
January 21, 2012

My wife and I were looking for a Toyota Prius. We did some research online and received a few responses, including one from Shawn who was the first person to contact us. The following Sunday, we visited More

by Ketollida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley
January 21, 2012

This recent purchase of a 2011 Rav 4 is our second new vehicle purchase from Acton Toyota. First was a 2002 Toyota Highlander which we still have and has been the best vehicle we have ever owned. This w More

by russelllisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jensen, Steve Jensen
January 21, 2012

I have bought many cars in my 48 years and I can honestly say this was the "best" overall experience I have ever had. John Bernard my sales person was so easy going down to earth and helpful. He was up front More

by kcleaner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Bernard
January 19, 2012

Called twice to get a regular service quote, both time were checked and confirmed what's included. But after I got in, the service rep apologized that they quote me wrong. The manager came which just repe More

by AnnMA
Recommend Dealer
No
Employees Worked With
Steve
Jan 27, 2012 -

Acton Toyota of Littleton responded

Acton Toyota of Littleton wrote on 1/19/2012 11:17:37 AM: Good Morning, I understand that Randy Irwin, our Service Manager, spoke with you in an effort to understand your concerns and offer some assistance. Apparently you booked a 120,000 mile service on the phone for your 2001 Sienna and were quoted a price for this service. When you arrived at the dealership, the Service Advisor noted that you had never had a 90,000 mile service and recommended that the spark plugs should really be replaced since they had not been previously. This accounts for the additional expense versus what was quoted over the telephone. We are very careful to quote accurately over the phone, on our website, and in person. Under the circumstances, should you wish to take advantage of the price that was quoted to you originally I will be happy to authorize a good will adjustment for you to cover the added expense of the spark plugs. Simply contact us at your convenience and we will take care of everything. You can call Randy Irwin directly at 978-431-5871. I hope this helps.

January 17, 2012

Just a few words to say about Scott Dougherty: He greets Just a few words to say about Scott Dougherty: He greets with a genuine smile, looks you in the eye while talking, Straight forward and yet friendl More

by shirleym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dougherty
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