Acura Columbus

We really enjoyed the new car buying experience with Steve Ault. Easy to work with, no pressure or hassle. He really worked hard to ensure our satisfaction with the entire new car buying process. Sel Steve Ault. Easy to work with, no pressure or hassle. He really worked hard to ensure our satisfaction with the entire new car buying process. Selecting the right vehicle, adding accessories, and the closing process were all completely painless. This is our second new car with Acura Columbus in the last three years. Steve Ault and Acura Columbus are our first choice when looking for a new vehicle! Also want to give a shout out to Eric in Parts/Accessories and Jon the Business Manager. You guys are the best! Highly recommend this team for your new car needs. More

Sales team and advisor service team are both great. Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play! Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play! More

We recently had an issue with our head gasket, needing a total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was origina total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was originally upset that this was not included as part of a recent Honda and Acura recall I was originally quoted almost $6000 for the replacement and Acura was willing to work with us on a better price through a Goodwill adjustment at Acura corporate the owner has personally reached out to me multiple times and has been very helpful in getting this done. They also offered us a loaner vehicle during an almost one week time. period that we were without our vehicle, which was very helpful. Ultimately, we were happy with the result, the dealership seemed to do good work so far, and they even changed our oil for no cost as a surprise, which was nice. I would highly recommend this dealership, but like any car place I would just make sure to do your homework along the way. All in all, great experience and I would go back. More

This dealership has a great professional team! Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a det Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a detailed report was provided at the end. Very nice dealership! More

In all honesty, you have the best service advisors and technicians I have ever experienced. Friendly, thorough, knowledgeable and honest. Thank you. technicians I have ever experienced. Friendly, thorough, knowledgeable and honest. Thank you. More

Always great customer service and service. This is my 4th vehicle I’ve gotten serviced here and I don’t even have an Acura anymore! This is my 4th vehicle I’ve gotten serviced here and I don’t even have an Acura anymore! More

Thank you so much Todd. He took great care of me and made everything easy He took great care of me and made everything easy More

Clayton Prescott was so nice. It was like we were friends even though I have to go back because they didn’t have everything I needed. He said he’ll take care of me and I believe i It was like we were friends even though I have to go back because they didn’t have everything I needed. He said he’ll take care of me and I believe it. More

Excellent customer service from the service department. They were prompt, reliable, and brought my car back looking better than it was. They were prompt, reliable, and brought my car back looking better than it was. More

So my last car buying experience was not a good one. Like it ended up in a multi year lawsuit against the dealership who refused to admit that they did anything wrong, but they still ended up paying for Like it ended up in a multi year lawsuit against the dealership who refused to admit that they did anything wrong, but they still ended up paying for it in the end. I was honestly scared of going to another dealership. I was afraid of getting taken advantage of again. I was afraid of being talked down to and bullied by the staff and have them treat me like “you need us, we don’t need you. Take what we offer you and be happy.” That may sound overdramatic, but after my last experience, I was just honestly terrified. Thankfully, I worked with Steve and Ryan when I came to Acura Columbus. They were both amazing. They were so kind, they worked with me every step of the way, they didn’t make me feel judged, they didn’t make me feel rushed, they talked through things with me, they made me feel comfortable about the whole transaction and it honestly restored my faith in some dealerships. They even stayed after closing to help me out. I can’t tell you how grateful I am and what a relief it is to be out of my old car and into this new one. It takes such a burden off my shoulders to be in a safe vehicle. Steve and Ryan, thank you guys so much for everything! I truly appreciate it and will definitely be visiting again in the future whenever I have a need to! More