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Acura Columbus

Dublin, OH

4.9
3,139 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 3,139 reviews

September 19, 2016

Oil Change - Filters were changed as well. I scheduled an oil change and it was recommended again to change the air filter and cabin filter. After talking with a friend, I found out $110 to ch More

by DESSINE88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure who I worked with.
Sep 23, 2016 -

Acura Columbus responded

Sophia- Thanks for the feedback! As I wrote you, we try to stay on top of cross-shopping and we did it again on filters due to your observations. I appreciate the reminder and we try our best. Hard to stay open for 30 years if you try to take advantage of customers! Sorry about the poor vacuum. Have a great weekend! - John Connelly Owner/Acura Columbus

September 19, 2016

Great experience Very professional and completed service quick. It was a great experience and I will continue to use them for future service needs. I would recommend u More

by ELGIN1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Sep 20, 2016 -

Acura Columbus responded

Thanks for your business! We really appreciate it. - John Connelly Owner/Acura Columbus

September 19, 2016

One of the best car buying experiences We just bought an MDX from Bill Green. It was one of the easiest, most enjoyable experiences I've had in a long time. Bill was extremely helpful, laid More

by dbaronda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milliser, Bill Green III
Sep 20, 2016 -

Acura Columbus responded

You are very kind and we appreciate it!! Both Bill and Matt are new additions to our team and they have been excellent. Brian is an old hand at this point which is very helpful. Very glad to read that no one was pushy or rude! Thanks, John Connelly Owner/Acura Columbus

September 16, 2016

Disappointed With Response. Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inqui More

by SRGOLFWIDOW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure. Eddie was in the test drive with me.
Sep 17, 2016 -

SRGOLFWIDOW responded

I saw my car, which has Mickey Mouse on the window. I asked if that was my car and he said it was.

September 15, 2016

I came to receive an annual service inspection The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call w More

by SUEMUSHENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Milliser, Dan Hartnett
Sep 15, 2016 -

Acura Columbus responded

I am glad you had a good experience! Thanks for letting us know. Have a great weekend. - John Connelly Owner/Acura Columbus

September 15, 2016

New 2017 MDX We purchased a new Acura 2017 MDX with the advanced package. We agreed to the deal on Saturday and all of the accessories were installed by Wednesday More

by Hopewilly
Customer Service
Recommend Dealer
Yes
Employees Worked With
Derek Watts
Sep 15, 2016 -

Acura Columbus responded

Excellent! I was talking with Bill yesterday and he was excited to help. "Painless" paperwork is awesome also! - John Connelly Owner/Acura Columbus

September 15, 2016

Part snafu They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a bra More

by mikesharifox
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2016 -

Acura Columbus responded

Sorry for the inconvenience! I am very happy that Jami was able to help out. Thanks for being our customer! - John Connelly Owner/Acura Columbus

September 14, 2016

Pleasant buying experience Staff was attentive to my needs, courteous, and didn't leave me hanging excessively long while they were sharpening pencils in the back room. Deliver More

by ronschifer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin King, Derek Watts
Sep 15, 2016 -

Acura Columbus responded

Thanks for spending your birthday with us! We are constantly working to streamline the purchase process and we thank you for your patience. Thanks for being our customer! - John Connelly Owner/Acura Columbus

September 14, 2016

Update to service experience for bluetooth connectivity I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and More

by mdoran0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2016 -

Acura Columbus responded

Thanks for giving us the opportunity to make things right! It means a lot to us. Thanks, John Connelly Owner/Acura Columbus

September 13, 2016

A1 service Your service department was great. First service on this acura. Everything was as one would expect. I like your service very much. This is my third a More

by SHALL45A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 13, 2016 -

Acura Columbus responded

Thanks for being our customer! Very glad that you have had three Acuras. Have a great week. - John Connelly Owner/Acura Columbus

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