Acura Columbus

I have been coming here for years for my 2013 Acura TL - always great service. The team is kind, responsive, and update me of what the issues are by order of urgency when I bring my car in. Whether I stay o always great service. The team is kind, responsive, and update me of what the issues are by order of urgency when I bring my car in. Whether I stay onsite or get a “Lyft” to where I need to be, their response time is timely and they keep me well-informed. I have been helped by Todd Skidmore, Jami Meredith, Zach Zuene, and Clayton Prescott - an amazingly wonderful team that goes the extra mile EVERY time and exude professionalism/care in all they do. A huge thank you to the service team on the floor and in the shop - I am grateful! I will keep coming back! More

I called Acura Columbus they sent a technician to my house and jump started the car and told me take it to the dealership for new battery. Less than an hour later, I was on my, no charge, all under w house and jump started the car and told me take it to the dealership for new battery. Less than an hour later, I was on my, no charge, all under warranty. You can't ask for any better service than that. Well done Columbus Acura!! More

Columbus Acura is the best dealership in Columbus for both sales and service. Friendly, fair and professional. both sales and service. Friendly, fair and professional. More

Very pleasant experience, clean waiting area, knowledgeable staff and helpful. Didn’t mind waiting for the services to be completed at quoted price knowledgeable staff and helpful. Didn’t mind waiting for the services to be completed at quoted price More

Columbus Acura takes customer service to a new level. . service team are professional, courteous, and prompt! . service team are professional, courteous, and prompt! More

This is not my 1st Rodeo. Honda, BMW, Lexus dealers I've rated before. - The staff is super cool - Communication is clear and crisp - Modes of comm phone sms and email - T Honda, BMW, Lexus dealers I've rated before. - The staff is super cool - Communication is clear and crisp - Modes of comm phone sms and email - They always ask, explain and want approval, via phone , weblink etc - Once done, I personally have seen them work way faster than they promise it'll be ready The only concern: What I don't like is there parking lot is super scrammed I'd like a little space to move, drive and park I always have trouble in their tiny lot with new cars and no dedicated place for just service vehicles. More

This service department is a well oiled machine! I am a newer Customer and so far I have been very happy with their professionalism and courtesy. I am a newer Customer and so far I have been very happy with their professionalism and courtesy. More

Great service and very convenient. Staff was very courteous and knowledgeable regarding the services I was seeking Staff was very courteous and knowledgeable regarding the services I was seeking More

The service department is always friendly and helpful. The service was done in a timely manner and the waiting area was clean and comfortable. The service was done in a timely manner and the waiting area was clean and comfortable. More

Acura Columbus exceeds my expectations every single time I go for service. From the valets who greet me, to the service advisors, parts department personnel, to the cashier. Specifically today, Laural (cust I go for service. From the valets who greet me, to the service advisors, parts department personnel, to the cashier. Specifically today, Laural (customer service rep who answered my call) James (cashier, and I think he was filling in for Jami today), and Eric (Parts) on this visit. Love this dealership! More