Acura Columbus

My experience this past Saturday was not what I expect from Acura after several years (this is my 2nd leased vehicle) . It was disappointing & quite different from what I am used to. The only positive th from Acura after several years (this is my 2nd leased vehicle) . It was disappointing & quite different from what I am used to. The only positive things I can report are the young man who checked us in when we pulled up was nice & Todd hung around a few minutes past 2p to check me out. The vehicle service seems to be the standard.....Interesting that the paperwork says loaners are available for service over an hour, which mine was....but I was refused a loaner with the excuse that it was b/c of the servuce codes. 🤔 The Lyfts that transported us were best described as low quality. Both vehicles had issues, one of which could cause injury if not careful exiting the vehicle. They were vacuumed & free of trash, but visibly not clean (could see the dirt) Also MY vehicle was not vacuumed. I can totally understand not washing it since it was raining, but the interior could have still been vacuumed, as it should be according to the service paperwork. I say all of this b/c you need to be aware that The quality of customer service has gone down quite a bit from what I am used to from Acura & I'm seriously reconsidering renewing my lease here. More

James took great care of me and made sure to get me what I need cause he found my tires and will get me back in Saturday to put them on great services I need cause he found my tires and will get me back in Saturday to put them on great services More

Always thorough, transparent and trustworthy. Customer service and satisfaction seem to be central to every experience. Customer service and satisfaction seem to be central to every experience. More

Loaner was appreciated, service advisor was very friendly and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly de and communicated well. However, a 12,000 dollar quote on a repair that “might” fix the problem instead of completing thorough diagnostics to truly determine root cause was disappointing on behalf of the technicians. Furthermore, failure to reassemble my interior correctly causing interior LED accent lights to be inop, and speaker feedback present through a loose ground added to frustrations. Will be exploring other service locations moving forward. More

My experience with your service department was excellent. Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Ac Having recently purchased an NSX, I wasn’t really sure about where to get it serviced since it’s not your typical car. Asking around, I heard that Acura Columbus was the place to go. I was not disappointed. Everything I wanted done (oil change and brake fluid change) was taken care of by a master technician within the time promised. Everyone in the service department were very friendly and professional. They get an A+ from me. 🙂 More

Always amazing service. They go above and beyond. I appreciate their dedication to their customers. They go above and beyond. I appreciate their dedication to their customers. More

Super friendly every time I go in. I’ve leased 2 cars through them and I don’t plan on going anywhere else! I’ve leased 2 cars through them and I don’t plan on going anywhere else! More

AMAZING CUSTOMER SERVICE! Every time I have been to your location to have my MDX serviced, the friendliness and care given to both me and my car has blew my socks off. Tod Every time I have been to your location to have my MDX serviced, the friendliness and care given to both me and my car has blew my socks off. Today, you even picked up my car while I was at work, had it serviced, & brought it back to me.. AT NO CHARGE! The attention to every detail of customer service here is THE BEST! You have a customer for life. Thank you for being an honest dealership, that is so rare these days. More

Great dealership! I’ve leased and purchased 4 Acura vehicles from them. Their staff is a breath of fresh air! They’re very attentive in the purchase process and very a I’ve leased and purchased 4 Acura vehicles from them. Their staff is a breath of fresh air! They’re very attentive in the purchase process and very accommodating on the service side. Without question, I’ll purchase my next vehicle from Acura Columbus! More