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Acura Columbus - Service Center

Dublin, OH

4.9
1,276 Reviews
Call Service Center (614) 502-5463

1,276 Reviews of Acura Columbus - Service Center

Sort by
May 18, 2023

Friendly customer service and good communication (like the texting option). Also, quick turnaround to get my vehicle serviced. More

by KerryRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Acura Columbus responded

Thanks - I love the texting also!! Have a great rest of your day. - John Connelly Owner/Acura Columbus

May 17, 2023

Fast, reliable service! I never hesitate to take my car in when it needs service. Sales and service team are excellent! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hannah
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May 18, 2023 -

Acura Columbus responded

Very nice Eric — thank you! We really appreciate it. Thanks, John Connelly Owner/Acura Columbus

May 15, 2023

Very efficient and good service. ...highly recommended. Easy to schedule and completed on schedule as promised More

by slmikesell01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Acura Columbus responded

I love to read that it was easy! Thanks for the recommendation! - John Connelly Owner/Acura Columbus

May 15, 2023

Great people and great service each time! I am an Acura fan for life because of Acura Columbus. I wouldn’t go anywhere else. Thank you! More

by Alex M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Acura Columbus responded

Awesome! I love to read this. Thank you so much. - John Connelly Owner/Acura Columbus

May 12, 2023

Always courteous staff and efficient service. They have kept my high mileage, hard-working vehicle running smoothly . More

by dr_cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2023 -

Acura Columbus responded

Thanks for your trust and I am glad Zach and the team have been able to help! Thanks, John Connelly Owner/Acura Columbus

May 11, 2023

Greeted well & timing was as indicated! Friendly & knowledgeable staff! The always do a great job! More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Acura Columbus responded

Good news — thank you so much! Greatly appreciated. - John Connelly Owner/Acura Columbus

May 09, 2023

The service was quick and efficient. The explanation was thorough. The checkout staff was very friendly. More

by Jay.schroeder158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Acura Columbus responded

Excellent! Thanks for giving us the opportunity to help and I am glad it all went well. Thanks, John Connelly Owner/Acura Columbus

May 09, 2023

Previously, I had bad repair experience with the dealership. Therefore, I won’t be able to rating overall for dealerships. I am happy for specific to today’s service. I believe dealership still n More

by h6772s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Acura Columbus responded

I am glad today went well — may I please have your name so I can follow up? Thanks, John Connelly Owner/Acura Columbus 614-763-2101 Johnconnelly@acuracolumbus.com

May 09, 2023 -

h6772s responded

Hariprasad M Patel

May 10, 2023 -

Acura Columbus responded

Perfect - thank you. I see the crazy long delay in waiting for the remote start. I am glad supply chain issues seem to be easing up. We will definitely work on our communication. Thanks for the feedback! - John

May 08, 2023

Please review policy about giving loaner cars for work just over an hr. I travel over hour. Do not want to wait, not comfortable in your waiting room. Thank you.. More

by Dianne.knipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Skidmore
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

Acura Columbus responded

Hi Dianne - got your review. I understand your viewpoint. We make a big commitment to having loaner cars — currently we have 43 cars for our customers. It is nice nowadays that we have Bridge Park next door to walk over (or we can drop off) in order to get something eat or do some shopping. Thanks, John Connelly Owner/Acura Columbus

May 21, 2023 -

Dianne.knipp responded

I understand you are working within guidelines and if you can provide a loaner car for a two hour work time, that will gladly accepted. As for going to the shopping area nearby, it is possible. I usually have my elder sister with me and walking isn’t possible. I will be sure to ask for a shuttle ride. It was mentioned when I was there last, but not forthcoming. The intake persons did not initiate, nor did I insist.

May 05, 2023

This is my 4th vehicle and I love love your service dept. They are my people and are who keeps me coming back!!! More

by Mmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Acura Columbus responded

Thank you 4x over!!!! Very lucky to have such a great group of people — Jami, Todd and Zach are great. Thanks for trusting us. - John Connelly Owner/Acura Columbus

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